Home care in Norwich

From Cringleford to Thorpe St Andrew and everywhere in-between, we’re proud to serve the people of Norwich with professional home care.

If Norwich is your home, we will help you stay there

We’re here to help the local community, providing care and support to allow individuals to lead fulfilled lives in safe & familiar surroundings where they feel most comfortable.

Whether its companionship in Eaton, dementia care in Drayton, live-in care in Taverham or personal care in Old Catton, we can help. From social activities to palliative care, we will work in partnership with you to design and deliver a care service that meets your needs.

Award-winning service you can rely on

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Care Services

Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.

Meet the team

  • I opened the Norwich Home Instead franchise in 2010 to help older people enjoy later life in the city. I am responsible for the overall leadership and direction of the company.

    Chris Carter

    Franchise Owner

  • I joined the team in 2013 as a Care Professional and am now CQC Registered Manager and Operations Manager. I am responsible for leading all aspects of service delivery.

    Emma Wilson

    Operations Manager

  • I am a CQC Registered Manager and responsible for leading the Recruitment and Care Professional Experience Teams.

    Ruth Rimmington

    Care Professional Experience Manager

  • I am often the first point of contact for new clients, meeting with them to understand their needs and put in place a unique care package tailored to their needs.

    Verity Edge

    Client Experience Lead

  • I am responsible for matching Clients with Care Professionals and ensuring scheduled visits meet client needs.

    Katrina Lake


  • I am responsible for recruiting outstanding Care Professionals to join our growing team as well as attending recruitment events throughout the year.

    Jody Mastoras


  • I am responsible for providing administrative support to the recruitment team and the Care Professional Experience team. I have worked at Home Instead since 2021.

    Margarete Cuffley

    Care Pro Experience Administrator

  • I joined the team in 2020 as a Care Professional and now carry out regular service reviews with clients to ensure the care provided meets their needs as they evolve.

    Libby Glover

    Client Experience Lead

  • I am a Care Professional Experience Lead providing supervision and training to our Care Professionals.

    Jenny Blackmore

    Care Professional Experience Lead

  • I joined the team in 2014 as a Care Professional and now manage compliance, scheduling and on-call teams.

    Egle Miliunaite

    Client Experience Manager

  • I joined Home Instead in 2012 as a Care Professional and am now responsible for ensuring clients and their families have an outstanding care experience.

    Amanda Smith

    Client Experience Lead

  • I am a Care Professional Experience Lead. I look after our Care Professionals by providing on-going support and training.

    Sonia Collins

    Care Professional Experience Lead

  • I have been the Finance Administrator since 2015 am responsible for invoicing, payroll and bookkeeping.

    Shirley Soanes

    Finance Administrator

  • I first started working for Home Instead as a Care Professional in 2015. I now work as a scheduler to prepare client rota’s and match them with Care Professionals.

    Paula Bedford

    Scheduler/On Call Supervisor

  • I am a Care Professional Experience Lead. I support our Care Professionals with their training and development.

    Rebecca Elgie

    Care Professional Experience Lead

  • I really enjoy supporting clients in the community. It makes my day and theirs.


    Care Professional

  • I love my job, it doesn’t feel like a job, and I get to help people which makes me feel good.


    Care Professional

  • I have a lot of empathy for people, and really enjoy helping others. We might all be there one day!


    Care Professional

  • I work as a Care Professional in the community and also provide part-time office support.


    Care Professional

Suite 7, Diamond House,
Vulcan Road North,
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Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
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