Scheduler / Care Coordinator
We are looking for an organised, enthusiastic and proactive individual to manage schedules most efficiently for our clients and care professionals. The successful candidate will need to demonstrate an ability to think logically and to solve problems, and experience of dealing with multiple workstreams and changing priorities. Excellence in customer service to both clients and staff is essential.
Home Instead provide care to people living in their own homes living across Northern Devon. We are rated Outstanding by CQC, and we have again been awarded a Top 20 rating in the South West by homecare.co.uk, putting us in the top 2.33% of providers.
This is a full time, permanent, office based position including?on call duties on a rota basis, averaging one week in four.?We are offering an excellent remuneration package of £22k - £26k, private medical insurance, Employee Assistance Programme, access to discounted shopping, and ongoing development opportunities for the right person.?
Experience of working in care is not necessary, although previous experience of scheduling, resource planning or logistics management would be an advantage. If you have a passion for people and the motivation to help us achieve our ambitions, we would love to hear from you.
This advert will be withdrawn when a sufficient number of applications have been received.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. We are committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.?This role is subject to DBS enhanced disclosure.
To organise all rotas and staffing requirements
Be responsive to changes in the schedule and liaise with relevant team members
Matching care staff to new clients in conjunction with client services team, and arrange introductions
Manage care staff annual leave
Work closely with the Head of People to manage care staff workload
Work closely with the recruiter to ensure recruitment is matched to business need
Work with the care management team and Head of People to recognize and reward care staff who go the Extra Mile
Answer incoming phone calls during working day as part of the team
Exceptional at managing multiple work streams to deadlines
Logical, process driven thinker, able to use own initiative with good prioritisation skills
Good clear telephone manner
Excellent customer service credentials
Good understanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.)
A driving licence and own vehicle are essential
If you are interested we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on 01769 302 003