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Scheduler / Care Coordinator

South Molton Full-time 22,000 - 26,000 per annum Closing date: 08/07/2022
Company Description

We are looking for an organised, enthusiastic and proactive individual to manage schedules most efficiently for our clients and care professionals. The successful candidate will need to demonstrate an ability to think logically and to solve problems, and experience of dealing with multiple workstreams and changing priorities. Excellence in customer service to both clients and staff is essential.   

Home Instead provide care to people living in their own homes living across Northern Devon. We are rated Outstanding by CQC, and we have again been awarded a Top 20 rating in the South West by, putting us in the top 2.33% of providers. 

Job Description

This is a full time, permanent, office based position including?on call duties on a rota basis, averaging one week in four.?We are offering an excellent remuneration package of £22k - £26k, private medical insurance, Employee Assistance Programme, access to discounted shopping, and ongoing development opportunities for the right person.? 

Experience of working in care is not necessary, although previous experience of scheduling, resource planning or logistics management would be an advantage. If you have a passion for people and the motivation to help us achieve our ambitions, we would love to hear from you.

This advert will be withdrawn when a sufficient number of applications have been received. 

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. We are committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.?This role is subject to DBS enhanced disclosure. 

The Role: 

  • To organise all rotas and staffing requirements  

  • Be responsive to changes in the schedule and liaise with relevant team members 

  • Matching care staff to new clients in conjunction with client services team, and arrange introductions 

  • Manage care staff annual leave 

  • Work closely with the Head of People to manage care staff workload 

  • Work closely with the recruiter to ensure recruitment is matched to business need 

Secondary Duties:  

  • Work with the care management team and Head of People to recognize and reward care staff who go the Extra Mile 

  • Answer incoming phone calls during working day as part of the team 


Person Spec: 

  • Exceptional at managing multiple work streams to deadlines 

  • Logical, process driven thinker, able to use own initiative with good prioritisation skills 

  • Good clear telephone manner 

  • Excellent customer service credentials 

  • Highly organised 

  • Good understanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.)  

  • A driving licence and own vehicle are essential 

If you are interested we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on 01769 302 003

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