At Home Instead we pride ourselves on the quality of the care we provide and the satisfaction we provide our clients and their families. To ensure we continue to improve this we undertake an annual survey of our clients to find out what we are doing well, and what we could do even better.

In the most recent survey (June 2018) 96% of our clients said they would be happy to recommend Home Instead’s service. They said they were receiving dignified, relationship-led, reliable care, which we think is a great endorsement of what we provide across our network.

We have been rated Outstanding by the CQC (September 2018), placing us in the top 3% of all home care companies in England, and we are one of the Top 20 homecare providers in the South West in 2019, according to reviews submitted by our clients and their families on homecare.co.uk.

A separate survey conducted in 2016 by independent healthcare experts LaingBuisson saw Home Instead rated as the UK’s number 1 homecare provider.  

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Top 20 Homecare Provider in the South West

We are delighted to be rated as a Top 20 provider of home care in the whole of the South West in 2019. This rating is based on reviews by our clients and their families, so we are very proud to have been awarded for the high quality care that we deliver on a daily basis. 

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver