‘Empowering’ home care company receives top industry award

Home Instead Southend-on-Sea has been rated as ‘outstanding’ by the care industry’s regulatory body, the Care Quality Commission (CQC).

In their report, CQC inspectors referred to Home Instead as ‘consistently well managed’ and described how management culture ‘promoted an exceptional person-centred service which was open, inclusive and empowering.’

Home Instead’s innovative care model ensures maximum quality of life for clients. The organisational culture and approach was repeatedly praised throughout the report; described as inclusive, holistic and exceptional. In light of this, it is little wonder that the company was awarded the rating of ‘outstanding’, which is achieved by only the top three per cent of adult social care services.

The CQC’s report is peppered with quotes from Home Instead staff, clients and the families of clients, all of which paint a picture of a company with people and relationships at its heart. One client is quoted as saying, “Home Instead provide me with all the care I need and are a very happy and friendly company. I enjoy having a laugh and a joke with my carers.”

Feedback from a relative states, “Mum is a completely different person. Extremely happy and engaged and has some of her old life back, going to hair and beauty appointments, yoga, trips to the cinema and eating out every day. The change in her is amazing.”

Niven Ramalingum, owner of Home Instead Southend-on-Sea, said, “We are over the moon that we have joined the three per cent of our industry rated as outstanding by the CQC. We are also delighted to see our company vision and culture referred to so prolifically throughout the report.

“We are an exceptionally values-driven organisation and our whole team works hard to ensure that people and relationships sit central to everything we do. To read how clients, their families and staff all recognise and benefit from our efforts is extremely satisfying and to have this reflected back through the words of the inspector is further validation.”

In addition, the report quotes an independent review, found online by inspectors, which states, “I’m overwhelmed by the care and support given to my mother who now needs help due to her Alzheimer’s. All of the team are outstanding. My mum is now safe, secure and happy in her own home with the support of this fantastic company. Living some distance away, I am no longer worried that my mum is on her own as I know she is so well looked after by the team who treat her with genuine kindness and dignity.”

Martin Jones, managing director of Home Instead said, “Congratulations to Niven and the whole team on yet another outstanding result.

“It is evident throughout the report how passionate the entire team is at Home Instead Southend on Sea, and all of us at Home Instead are proud of this ‘empowering’ team!”

To read the CQC report in full, click here

Home Instead elderly client with Outstanding rating sign