Caregiver who would ‘walk over broken glass for clients’ wins national award

Caring really is in the bones of mum of two Lynne Higgins who was crowned our CAREGiver of the Year recently.

Lynne beat off 9,000 other CAREGivers from across the UK, making it a truly remarkable achievement.

Standout stories highlighted from her career as a CAREGiver were bringing festive joy to one client who had never owned a Christmas tree before and buying a cuddly toy dog for a pet lover with dementia. The lady loved the cuddly toy so much that it was even cremated with he

“We are incredibly proud to see that Lynne has been recognised from thousands of others as she believes so passionately in the care she delivers. It was an emotional moment to see her pick up the award on stage.”

Lynne lives in Netherton with her husband Steve and two sons 21-year-old Joe who has Worster dought syndrome, a type of Cerebral Palsy, and 13-year-old Peter who has Autism and insulin controlled diabetes.Ian added: “Lynne’s family life is very busy but that doesn’t stop her from always putting clients at the forefront of her thoughts. Sometimes she will drop things so that she can go out and make sure that a vulnerable elderly person gets that visit.”Lynne’s bosses are Julie and Ian Williams, co-owners of Home Instead Senior Care Dudley and Sandwell South.

Julie said: “This is just one example of how Lynne truly goes over and above for clients - I know, hand on heart, that she would crawl on broken glass to a client if they needed her.Along with other caregivers, 47-year-old Lynne also helped another elderly lady, 84-year-old Beryl, to walk again after a lengthy stay at hospital. With the additional support of her family, Beryl took to her feet once again with the encouragement additional help of an orthopaedic boot.

Speaking about being crowned Caregiver of the Year, Lynne said: “It was amazing to win - I really did not expect to at all. I had even picked out the person that I thought would win.

“To me, I don’t feel like I’m doing anything special, I just treat clients like they are my family – if you don’t treat them like family then they’re not getting the best care.”

A key part of the care by Home Instead is centred around companionship – matching clients with caregivers based on their interests, with visit times a minimum of an hour.Home Instead Senior Care Dudley is part of a national network of 190 offices UK-wide providing home care for the elderly.

 

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home