Changing the face of care at home in Newcastle and Stoke
Every year Home Instead Senior Care commissions an independent organisation (Smith & Henderson) to conduct a survey of clients and employees.
In 2016 some of the key findings from the survey feedback for our clients, staff and office were as follows:
100% of our employees state that they are proud to work for Home Instead Senior Care
100% of our employees say they would recommend Home Instead Senior Care services to a friend
100% of our clients would recommend Home Instead Senior Care
98% of our clients stated that 'My CAREGiver takes an interest in me as a person'
The team at Home Instead were delighted with this feedback but we will continue to work hard at maintaining and improving the service provided to older people in Newcastle under Lyme and Stoke on Trent.
Here's a selection of comments taken from the survey:
Thank you to all who took the time to respond to our survey. Paul, Sandra and the team.
Thanks so much for your help in Mum's last weeks. You and your team gave her much comfort and happiness - you should be really proud of the services you offer and the difference they made, not just to Mum but to my whole family.Mr P