Last week Rochelle one of our Home Instead CAREGivers was invited to the Houses of Parliament to meet Andy Burnham MP.
She was invited as a result of her campaign to improve working conditions for those staff providing care on a day to day basis. It is widely recognized that pay and conditions directly affect the service provided to clients.
Home Instead are aware these matters are a crucial part in providing a high quality service. We will never do less than an hour call, this means the CAREGiver and the client have time to have a positive experience. We will not do 'back to back' calls, we allow travelling between clients and staff are paid a mileage allowance for this.
Our CAREGivers are matched to the client and will be a constant figure in the client’s life. Our clients never see CAREGivers they have not been formally introduced to prior to the CAREGiver starting the service. All our CAREGivers are handpicked and have to complete Home Instead training prior to them seeing any of our clients.
All our staff are paid a fair rate well above the minimum wage. As a company we are monitored by the CQC. Our report highlighted the high quality service we provide, we are also monitored by external auditors which allows staff and clients to give their opinion about the service anonymously. We have recently received the results of this survey and not only were our clients happy but crucially so were our staff, all responses were positive. We are always looking to improve our service but it is acknowledged that at Home Instead we are the number one Home Care provider.
As a company we entirely support Rochelle in her mission to change the working conditions of those staff providing a crucial service to those in the community. Home Instead are on a mission to change the face of ageing this is a key part of that mission