The Summary and the full report is available on the CQC website.
The main areas that are questioned are the following:
Is the service safe ? Is the service effective ? Is the service well-led ?
As part of the inspection process the CQC make contact with our clients and our staff to ask their opinion of the service. I was particularly pleased about was very positive feedback they obtained.
The report stated that 'People we spoke with were very complimentary about the service provided. People commented how helpful and caring the workers were. Relatives told us the service kept them up to date with what was happening with their relative's care and they felt able to ask any questions.'
Comments from clients included in the report said,
"The staff are wonderful, nothing is too much trouble."
"My carer takes time to listen to me."
The report stated that clients were encouraged to be involved in daily decision making.
During the inspection process the staff were also spoken they said;
There were excellent training opportunities and their training was updated when required.
Staff were matched with people who required a service to ensure they were compatible and shared the same interests, where possible with the person who required care and support.
Staff members were introduced to the person before they started to work with them and they received detailed information to ensure they provided safe and effective care.
Home Instead have been named as the number one provider for quality elderly care in Laing & Buisson’s latest Care Compliance Monitor here at Newcastle we are part of this achievement.