I have worked locally as a nurse for the NHS for 30 years. I believe that having worked as a nurse I fully understand what a positive impact the right sort of care can have on a person’s life. Our service allows people to remain in their own homes, which is where most people wish to remain.
I was attracted to the ethos of Home Instead after I experienced how Home Instead can make a difference to people's lives in their own homes, as well as providing employment opportunities in the community.
I am the owner and registered Care Manager for Home Instead Newcastle and along with my valuable staff members we ensure the delivery of high quality care. I am also responsible for building relationships with local providers and organisations. I actively seek opportunities for Home Instead to contribute to the local community.
Seventeen years ago I joined Northumbria Police at that time my reason for applying was to make a difference and help those more vulnerable people in the community. This journey eventually took me to being involved within a department called ‘Protection of Vulnerable Persons Unit’. I was personally involved in many investigations some of which were protecting the most vulnerable people in society,highly complex and lengthy.
Everyone involved with Home Instead share the same ethos,to provide the best quality of care with dignity and respect. I have certainly made a difference during my Police career but not on a daily basis. I can happily say now that every day we are making a difference to our clients and our CAREGivers life.
In my current role I am involved on a day to day basis with the running of the business and in particular the recruitment of our CAREGivers. I was acutely aware from my time in the Police Service that quality of the people you employ are crucial to the service you provide. We offer the best service to our clients this means we need to employ the best people. We recruit and train our own.
For each CAREGiver we go through a lengthy process, we need to ensure they all need to have the right character traits. We do our own training in small groups we need to ensure our CAREGivers have the knowledge to complement their caring nature. Of course everyone has different skills, abilities and personalities therefore we match our CAREGivers with our clients. However I can confidently say that because we only employ the ‘right’ people I would send every CAREGiver we employ to my own parents.
Sharon - Care Operations Manager
Sharon came to home Instead following a successful career over the last 30 years with the NHS. Sharon has a wealth of experience which will further enhance the services that our team provides to our clients. Sharon as been an Advanced Emergency Nurse Practitioner within A&E and more recently worked as a Senior Nurse in the Community attending peoples homes and delivering medical care where people want to stay, within there own Home.
Louise - Client Experience Manager
Louise came to Home Instead initially as a CAREGiver it became obvious during the recruitment process that Louise had the Skills and experience and personality to take a more senior role.
Louise is now our Client Experience Manager ensuring all of our clients receive the high level of care they all deserve.
Nicola - Client Care Lead
Nicola has recently joined our team to support Louise to ensure the Clients receive the Outstanding service they deserve.
Nicola comes with a wealth of experience previously working within Home Care and a Care Home. Nicola understands that most people would prefer to stay at home and receive a personalised service, she is looking forward to providing that attention to detail to our clients.
Sammy - Care Coordinator
Sammy is our Care Coordinator and brings with her a wealth of skills and experiences from previous roles. Sammy works with the team to ensure the right Care professional is matched with our clients and ensures that a schedule of calls are in place to suit the needs and wishes of our clients.
Renee - Senior Care Professional
Renee is one of our Senior Care Professionals who started who started with us in June 2021. It was quickly obvious that with her previous experience and skills that Renee progressed to one of our Seniors. Renee makes a difference on a daily basis with her clients but also helps in the office and supports our other Care professionals deliver outstanding Care in our local community.
Tina - Care Professional Experience Manager
Tina joins Home Instead as a Care Professional Experience Manger. Ensuring that our Care Professionals are supported to provide our Outstanding service. Tina will also be responsible for the recruitment of new Care Professionals to our team ensuring each Care Professional has the right personality, caring nature and skills to look after our clients.