Home Instead Senior Care are passionate about providing a first class service, every year an Independent Research Company Smith and Henderson are commissioned to carry out a survey of our clients and CAREGivers.
We are delighted to say that below is some of the Feedback from our Clients when they were asked three key questions :
1) If anything what could we do to improve ?
'Not a thing'
'Nothing everything runs smoothly'
'Nothing I can remember, the carers are first class in my opinion, caring with a strong work ethic'
2) Overall quality of the service - Comments
'Everything runs smoothly, no problems at all'
'My CAREGiver takes care of all my needs with charm and grace, I'm a happy man'
'Nothing is to much bother for the staff'
'The service trys hard to keep only a small number of carers involved in my care so I get to know them very well. They are really caring, trustworthy and honest'
'Everything runs so well'
3) Communication from Office Staff - Comments
'Can't praise it highly enough'
'Helpful and cooperative for changes in scheduled appointments when occasionally requested'
'Very good and very helpful if I ring them'
" We love the care provided by Home Instead Newcastle. The CAREGivers are kind, reliable, committed and trustworthy. It's like having an extended supportive family. Thank you"C Norse - daughter of client in Gosforth