Changing the face of care at home in Newcastle and Stoke

Every year Home Instead commissions an independent organisation to conduct a survey of clients and employees.

In 2019 some of the key findings from the survey feedback for our clients, staff and office were as follows:

100% of CAREGivers, say they understand why Home Instead is different from other care companies

100% of CAREGivers say they are introduced to a new client prior to working with them

97% of CAREGivers said "I'm proud to work for Home Instead"

95% of Clients say that they would recommend Home Instead 

The team at Home Instead were delighted with this feedback but we will continue to work hard at maintaining and improving the service provided to older people in Newcastle under Lyme and Stoke on Trent.

 Here's a selection of comments taken from the survey:

Thank you to all who took the time to respond to our survey.  Paul, Sandra and the team.

When seeking care for a loved one you need to be able to trust the service and feel secure that its right for you. Home Instead are both professional, punctual and caring. I couldn't rate them highly enough. ’’


“This is a wonderful service not only for me but for my family who live in other parts of England and can’t do daily visits to their relatives so THANK YOU.”

Mr P

Thanks so much for your help in Mum's last weeks. You and your team gave her much comfort and happiness - you should be really proud of the services you offer and the difference they made, not just to Mum but to my whole family.

Ms S

I feel I have known the CAREGivers for years, they are just so easy to get along with.

Mrs D

Thank you for all your care and support over the recent months. For the first time in two years, I have been able to switch off knowing that Mum and Dad are safe and happy.

Mrs C

I feel a lot safer at home than I ever did.

Mr H

I cannot speak highly enough of your professionalism and holistic approach to Senior Care. Thank you for taking the time to relieve the strain and pressure on a situation that was fast becoming fraught and deleterious to all parties.

Mrs B

Mum and I find the service and the carers to be reliable, trustworthy, professional, caring and friendly an immense help to both me and mum.

Mrs C

Thank you for all the work done so far - my aunt is getting used to the idea and it seems to be working well!

Mrs E

Home Instead is a thoroughly professional organisation that does not come over as a business but as caring and compassionate.


Just another note to say a big thank you to you and your team. An absolute godsend to every family you touch. Thank you to your carers for continuing to work through these very stressful times, particularly the ladies looking after my Nan. It's so hard not being able to visit it take the girls up, but knowing she is being well looked after and having someone checking in on her is a lifeline for us all.

We can't thank you enough.


“In more general terms going forward, we would be happy to act as reference or provide a testimonial for HI, which we truly believe is an excellent company that provides genuine, person centered care, which improved Mum's life for that period. We are truly grateful for everything that ALL of the wonderful Caregivers have done for Mum and our whole family. You do all really live the values and we thank you!”