Our CAREGivers are the lifeblood of our business. We recruit a diverse range of people who have a passion to help our clients to live independently. All CAREGivers are employed by ourselves, (we do not use agency staff) and are chosen for their empathy and enthusiasm in caring for people. Each CAREGiver undertakes a Disclosure and Barring Service check and successfully provides six references (3 personal and 3 professional). All our CAREGivers complete our extensive and award winning Orientation Programme prior to working with our Clients and are fully DBS checked and insured. We take pride in providing a compatibility match between our Clients and CAREGivers wherever possible and will always personally introduce our CAREGiver to the Client at their first time of meeting. We are always seeking exceptional people to become CAREGivers, please contact our office for further details.
Millie & Ruby - Directors of First Impressions
Millie and Ruby have considerable experience in the role of welcoming visitors, but don’t be fooled by their size, as you are assured of an enormous welcome and the full force of their affection as soon as you step through the door!
Millie and Ruby (miniature dachshunds) live with owners, Paul and Sandra Edden. Paul and Sandra rehomed them through the Many Tears Animal Rescue Charity and they have proved a fantastic asset to the team.
Don't forget to give the famous pair a follow on Instagram @millieandruby___
Paul & Sandra Edden - Business Owners
Paul has been involved with Home Instead Senior Care since it first began operations in the UK in 2005. Having helped Home Instead successfully establish itself as a national provider of care, Paul together with his wife Sandra took the decision to open their office in 2009, covering the areas of Newcastle under Lyme and Stoke-on-Trent to fulfil their desire to provide exceptional at-home care for adults aged 18 and above in the community. They have seen how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.
Michelle Blunt – General Manager
Michelle’s role involves services for our clients. She makes sure that adequate staff cover is maintained at all times, whilst ensuring cover for CAREGiver annual leave, training courses and when a CAREGiver is unable to attend their client for any reason. Michelle also regularly speaks to clients and their families to ensure that our clients’ needs are being met and CAREGiver compatibility and continuity is being maintained.
Before joining Home Instead Senior Care Michelle was responsible for the scheduling of all undergraduate health student placements at City University London.
Louise Mayor - Care Manager
Louise is responsible for overseeing the delivery of excellent person centred care for our clients by ensuring that those we support receive the highest quality service in a way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.
Together with the achievement of Level 5 Leadership and Management, Louise has extensive knowledge and experience in both residential settings and the provision of excellent at-home care.
Lesley Cairns – Trainer/Assessor
I had 25 years’ worth of experience as a Day Centre Officer working at Staffordshire County Council before joining up with Home Instead, working with people who have complex dementia care needs within a day setting.
My role at Home Instead involves training all our new and exciting CAREGivers, ensuring that they are given the correct training and support to enable them to provide the highest standard of care. I run community and family dementia workshops as well as accrediting CAREGivers with Home Instead’s own City and Guilds accredited Alzheimer’s programme.
Chelsea Mincher - Systems and Finance Manager
I joined Home Instead Senior Care in 2011 as part of an apprenticeship scheme which was part funded by “The Realise Foundation” created by the Aspire Group.
My main duty at the beginning of my time here was to schedule clients and CAREGivers in order to provide a high-quality service and to build extraordinary relationships. After being here for a lengthy period my knowledge for the business has broadened, enabling me to move into different fields. My responsibilities include; rotas, annual leave, sickness, finance, payroll and making sure that all the systems are up to date.
Rachel Nixon - Care Administrator
I am a Care Administrator here at Home Instead Senior Care and have been since back in December 2017. After previously working for a Cheshire based care company, I had gained valuable administrative experience.
I achieved a QCF Level 3 in business Administration. Due to my knowledge in the industry I’m able to bring care practice and service delivery skills. I am the communication link between clients, families and CAREGivers, I also provide advise and help to CAREGivers whenever they may require it. Sometimes a clients situation and needs can change, when it does it is down to me to be reactive by creating and implementing solutions on our in-house system. “People Planner”.
Dean Titley – Administrator
I began my Home Instead journey in the autumn of 2016, starting out as a Business Admin Apprentice from Newcastle-Under-Lyme College.
I have successfully completed my QCF in Level 2 Business Administration and am now currently studying my level 3 qualification, attending college once every week. I liaise with both clients and CAREGivers daily, to make sure that their enquiries and wishes are both met in a responsive and effective way. Another one of my duties is to support Chelsea Mincher, Systems and Finance Manager, in the day to day scheduling of our Client and CAREGiver rotas.
Amanda Fryer - Administrative Assistant
I joined Home Instead in May 2015. Before joining I researched HISC online, I had very high expectations of the company. I had previously worked for a national estate agent for 20 years in a compliance and admin role, this allowed me to pick up valuable skills. My Job role was initially answering the phone, filing, customer meet and great and general Reception / Admin duties, but I progressed to additional Admin tasks to support the office team. I have further progressed to be included in the Recruitment Team.
Cate Arnold - Recruitment Administrator
I started my role as Recruitment Administrator back in January 2019, after previously working for Staffordshire County Council as a probation officer.
When I first applied for Home Instead Senior Care, the initial attraction for me was to begin a career as a CAREGiver however I found my role after hearing of a recruitment vacancy within the office team. I am responsible for following CAREGivers journeys right through the recruitment process from when they first apply via the CAREGiver Orientation Programme (COP). My other duties consist of me reference and DBS checking to make sure our CAREGivers meet our compliance standards.
Cory Wood - Marketing and Communications
I am a 2nd year Staffordshire University student working hard towards a degree in ‘BA (Hons) Marketing Management’. I am pursuing a career within marketing here at Home Instead Senior Care.
I’m a new addition to the Home Instead team, recently joining via a marketing internship. My job involves scheduling a marketing plan for the business as well as offering regular updates on the local site and social media platforms, so I’m basically the face behind the Facebook posts. I strive to create as much content as possible for the business, regularly accompanying Paul and Sandra Edden, Directors, to the many different free talks and events that we run in the local community.