Our Care Professionals
Our Care professionals are the lifeblood of our business. We recruit a diverse range of people who have a passion to help our clients to live independently. All Care Pros are employed by ourselves, (we do not use agency staff) and are chosen for their empathy and enthusiasm in caring for people. Each Care Pro undertakes a Disclosure and Barring Service check and successfully provides six references (3 personal and 3 professional). All our Care Pros complete our extensive and award winning Orientation Programme prior to working with our Clients and are fully DBS checked and insured. We take pride in providing a compatibility match between our Clients and CAREGivers wherever possible and will always personally introduce our Care Pros to the Client at their first time of meeting. We are always seeking exceptional people to become Care pros, please contact our office for further details.
Millie & Ruby - Directors of First Impressions
Millie and Ruby have considerable experience in the role of welcoming visitors, but don’t be fooled by their size, as you are assured of an enormous welcome and the full force of their affection as soon as you step through the door!
Millie and Ruby (miniature dachshunds) live with owners, Paul and Sandra Edden. Paul and Sandra rehomed them through the Many Tears Animal Rescue Charity and they have proved a fantastic asset to the team.
Don't forget to give the famous pair a follow on Instagram @millieandruby___
Paul & Sandra Edden - Business Owners
Paul has been involved with Home Instead since it first began operations in the UK in 2005. Having helped Home Instead successfully establish itself as a national provider of care, Paul together with his wife Sandra took the decision to open their office in 2009, covering the areas of Newcastle under Lyme and Stoke-on-Trent to fulfil their desire to provide exceptional at-home care for adults aged 18 and above in the community. They have seen how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.
Michelle Blunt – General Manager
Michelle’s role involves services for our clients. She makes sure that adequate staff cover is maintained at all times, whilst ensuring cover for Care Pros annual leave, training courses and when a Care Pro is unable to attend their client for any reason. Michelle also regularly speaks to clients and their families to ensure that our clients’ needs are being met and Care Pro compatibility and continuity is being maintained.
Before joining Home Instead Michelle was responsible for the scheduling of all undergraduate health student placements at City University London.
Louise Mayor - Care Manager
Louise is responsible for overseeing the delivery of excellent person centred care for our clients by ensuring that those we support receive the highest quality service in a way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.
Together with the achievement of Level 5 Leadership and Management, Louise has extensive knowledge and experience in both residential settings and the provision of excellent at-home care.
Lesley Cairns – Trainer/Assessor
I had 25 years’ worth of experience as a Day Centre Officer working at Staffordshire County Council before joining up with Home Instead, working with people who have complex dementia care needs within a day setting.
My role at Home Instead involves training all our new and exciting Care Pro, ensuring that they are given the correct training and support to enable them to provide the highest standard of care. I run community and family dementia workshops as well as accrediting Care Pros with Home Instead’s own City and Guilds accredited Alzheimer’s programme.
Chelsea Mincher - Systems and Finance Manager
I joined Home Instead in 2011 as part of an apprenticeship scheme which was part funded by “The Realise Foundation” created by the Aspire Group.
My main duty at the beginning of my time here was to schedule clients and Care Pros in order to provide a high-quality service and to build extraordinary relationships. After being here for a lengthy period my knowledge for the business has broadened, enabling me to move into different fields. My responsibilities include; rotas, annual leave, sickness, finance, payroll and making sure that all the systems are up to date.
Rachel Nixon - Care Administrator
I am a Care Administrator here at Home Instead and have been since back in December 2017. After previously working for a Cheshire based care company, I had gained valuable administrative experience.
I achieved a QCF Level 3 in business Administration. Due to my knowledge in the industry I’m able to bring care practice and service delivery skills. I am the communication link between clients, families and Care Pros, I also provide advise and help to Care Pros whenever they may require it. Sometimes a clients situation and needs can change, when it does it is down to me to be reactive by creating and implementing solutions on our in-house system. “People Planner”.
Dean Tymczuk - Care Cooridnator
I have over 13 years of experience within the care industry; I began my career in care at a nursing home in a care assistant role and continued to progress through the ranks. I also draw valuable experience from my time as a team leader, working with adults with learning difficulties.
I took the move over to community care in my most recent role before joining Home Instead, where I worked as a Care Coordinator. I am passionate about people maintaining their independence whilst living in their own home, and I felt that my values perfectly match those of Home Instead.
I hope to draw on my experience and continue developing in my role as a Care Coordinator at Home Instead Newcastle & Stoke. I am personally responsible for dealing with client inquiries, supporting clients, clients' families, and having direct communication with relevant health care professionals. I also have to support our Registered Care Manager, Louise and ensure that we provide a quality service to our clients.
Amanda Fryer - Administrative Assistant
I joined Home Instead in May 2015. Before joining I researched online, I had very high expectations of the company. I had previously worked for a national estate agent for 20 years in a compliance and admin role, this allowed me to pick up valuable skills. My Job role was initially answering the phone, filing, customer meet and great and general Reception / Admin duties, but I progressed to additional Admin tasks to support the office team. I have further progressed to be included in the Recruitment Team.