From Barlaston to Audley, Baldwins Gate to Weston Coyney and everywhere in between we’re proud to serve the people of Newcastle & Stoke with expert at home care.
Care isn't always an easy topic. We will help you make an informed, compassionate choice for your loved one.
Paul helped to launch Home Instead in the UK in 2005 and is a firm believer of its mission and values. He opened his own franchise office in 2009 and since then has worked to promote the Home Instead values within the local community and beyond.
Following her extensive career in local government, Sandra teamed up with her husband, Paul in 2011 to support the growing demand for high-quality home care. She is immensely proud to provide an excellent service to the community in which she lives and works.
Michelle manages all the day-to-day operations and development of the business including adherence to CQC regulatory requirements. Michelle believes that supporting the family too is at the heart of providing the best possible care outcomes for loved ones.
General Manager and Registered Manager
Chelsea has a wealth of experience in all operations within the business. She oversees systems, finance, and recruiting our care pros. Chelsea is a firm believer in the Mum test, if it’s good enough for her Mum then it's good enough for us.
Systems and Finance Manager
Lesley has worked with us for over 6 years. Her role is to ensure that our Care Professionals are given the correct training to support them to deliver the best care to our clients. Lesley strongly believes that ‘paying attention to detail’ is key to meeting clients’ needs.
Rachel has more than 8 years of experience in the care industry. Her role involves communicating with our clients and their families to ensure the highest standard of care is being delivered. She is a firm believer that the Home Instead model of care is the best available.
Client Experience Manager
Dean has over 16 years of experience within the care industry. He is responsible for dealing with day-to-day inquiries and supporting clients and our care professionals. He is passionate about people maintaining their independence whilst living in their own homes.
Mandy has been with us for more than 8 years. Her role involves supporting the care team and providing recruitment support, she is often the first point of contact for inquiries. Mandy believes that caring about smaller details helps us deliver the best model of care.
Sarah has been working with us since 2019 and brings along a wealth of knowledge from her management position at Next. She manages the needs of clients and their ongoing care. Sarah thinks that supporting the clients and care professionals is adamant to our success.
Client Experience Manager
Sophie has 18 years of experience in the care industry. She schedules visits for our clients while ensuring the highest quality of service and experience for our care pros. She believes that continuity of care pros is paramount to the relationship-led care that we provide.
Molly has over 10 years of experience in the healthcare industry. Her role is to make sure that our clients receive the appropriate support and high-quality service. Molly is a firm believer that effective communication is key to the relationship-building care we provide.
The care team of Home Instead is excellent. All who have been in our home have been kind, caring and professional. We have peace of mind knowing that he is being well looked after by his team.
Ian, Son of client
The care provided to my mum was excellent throughout. From initial contact, the process was straight forward, and the appropriate level of care was decided. My mum really took to the carers, and although they were all good, she inevitably had one or two favourites who she looked forward to seeing.
D.G, Son of client
Since the Carers started, they have looked after mum wonderfully. There has been a marked improvement in her appetite and weight. They have given Mum someone to look forward to seeing each day. The family is relieved that someone is with her in the morning, at lunchtime and bedtime.
S.A, Son of client
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