Meet the team


Jill Bitcheno - Care Services Manager

Jill has a very impressive CV with a wealth of experience in a variety of roles within the Health and Care industry, including working at Heatherwood and Wexham Park Hospitals as Senior Sister and A&E Nurse.

Jill has spent the last 5 years working with our good friends at our neighbouring Home Instead as Care Manager so we are very excited to have her expertise, knowledge and experience at Home Instead Maidenhead. 

Jill is a real people person and loves spending time with clients to learn how they can stay happy and independent in their own homes. Jill also builds strong, trusting relationship's with CAREGivers, helping them achieve the high quality care expected at our Home Instead office.

When Jill isn’t busy at work, she is an active member of her local church, enjoys walking and cycling and, perhaps her favourite pastime, dotes on her Grandson.


Jo O'Connor - Client Support Manager (Maidenhead & Twyford)

Jo joined Home Instead Maidenhead as a CAREGiver, a year later, joined our office team becoming our Care Co-Ordinator and has now become our Client Support Manager for clients living in Maidenhead, Twyford and the surrounding areas. Jo's role involves working closely with our clients and their families to ensure they are recieving all the help and support they need to help them live a happy and independent life in their own home.

Jo enjoys her role as it brings something new each day & she loves a challenge! She enjoys working closely with our clients where her experience as a CareGiver really helps in understanding everyones needs. Jo loves meeting new people.

In her spare time, Jo enjoys travelling and spending time with her family, especially her new baby nephew, Freddie.    

Senior CAREGiver

Claire Carruthers - Client Support Manager (Henley & Wallingford)

Claire, originally from South Africa, joined Home Instead in May 2017 as a CAREGiver. She started her career working in office management before moving on to qualify as a Montessori teacher, teaching for a number of years. Claire joined Home Instead as she was looking for a different career path with flexible hours to suit her family responsibilities. Claire soon realised how rewarding CAREGiving was with the added benefit that every day was different and brought new challenges – she loves supporting our clients and their families.  In the summer of 2018, Claire joined the office team as a Senior CAREGiver, working mainly on the Client side of the business and in early 2020 was promoted to Client Services Manager, looking after our clients in Henley, Wallingford and surrounding areas.

In her spare time, Claire enjoys spending time with her family and pets and supports many animal welfare organisations.

Ashley Gainor

Ashley Gainor - CAREGiver Manager

Ashley has been with Home Instead since early 2016, joining us as a CAREGiver.  Originally from Canada, Ashley new early on she wanted a carer within the care industry – her grandmother developed Alzheimer’s when Ashley was in her early teens and from then on, Ashley knew she too wanted to help and support older people. She trained as a Home Support Worker in Canada, doing this for 4 years before moving to the UK. At the start of 2019, Ashley joined the office team, utilising her experience within the Home Instead group as a CAREGiver to become a Senior CAREGiver and now our CAREGiver Manager supporting existing and new CAREGivers. 

Ashley is married with 2 young children, she loves to travel and spends he free time upcycling old furniture.


Lana Alford - Care Co-Ordinator

Lana started her career in retail, before moving on to working as a legal secretary. After spending some time looking after her elderly grandmother, Lana decide she wanted a change of career and wanted to work in the care industry where she felt she could really make a difference to people lives. She says since then she “hasn’t looked back”.

At Home Instead Lana is tasked with arranging and scheduling our clients visits and liaising with them and our CAREGivers to ensure everyone is in the right place at the right time!

In her spare time, Lana loves to spend time with her family (she has 4 children and recently became a first time grandma). Lana also loves long walks with her dog, baking yummy cupcakes, reading, music and is a regular cinema goer.


Kim Wise - Senior CAREGiver (CAREGiver Operations)

Kim has been with Home Instead since early 2018 when she joined the team as a CAREGiver. She was pretty amazing in her role, so after a year and a half, she became a Senior CAREGiver, working with Ashley supporting the CAREGiving team.

Cath Evans Senior CAREGiver

Cath Evans - Senior CAREGiver

Cath has 16 years social care experience, starting as a support worker in an autistic school and then settling into the Older Persons team at West Berkshire Social Services as a Community Care Officer. After a brief career break living abroad, Cath began the valuable experience of becoming a CAREGiver for Home Instead and has been with us for since 2014.  Whilst in the office Cath mostly concentrates on the auditing side of the business however she also continues to support her regular clients in their own homes. Cath’s favourite hobbies include walking her border terrier, cycling with her family and swimming in the river Thames at all times of the year.


Gillian Sanders - Office Manager

Gillian is our office manager and will be the first voice you hear if you phone our office. Her role with us includes working with Paul on the CAREGiver recruitment side, sourcing references and making sure we have all the relevant information in order for a CAREGiver to join our team, as well as day to day administration.

Her career has been varied, with time in hotel management in London and Glasgow, before taking on her own business and running a country free house in the Oxfordshire countryside. Gillian has a great deal of experience in office management, including working at a Henley care home for a number of years before joining Home Instead. 

Cooking is a passion of Gillian's as well as DIY, reading and travelling with friends and family. She also enjoys walking her dog along the river and in the countryside near her home in Henley on Thames.


Melissa Johnson - Director

Melissa Johnson is the co-director at Home Instead Maidenhead along with her husband, Paul. She has lived in Maidenhead since 2005 & during that time has enjoyed being an active member of the community.

Melissa understands just how vital it is to be confident & happy with the care a loved one is receiving. She strongly believes that our CAREGivers & all the team at the office treat our clients as if they were our own family – with respect, kindness and compassion. Melissa is delighted to be part of Home Instead as she believes helping people stay independent for as long as possible is so rewarding. She wants Home Instead Maidenhead, Henley & Wallingford to continue to be the first place people think of when arranging care for a loved one due to our wonderful care, from our marvellous CAREGivers & fantastic support from our great office team.

Melissa has worked in franchising in the past, concentrating on marketing, event management, operations & business development. More recently she ran she own arts & crafts business for children under 12. Through this she worked closely with some local charities, as well as working with special needs children & running workshops for visually impaired youngsters.

When Melissa is out of the office, she enjoys practising MedYoga although you'll mostly find her ferrying her two children to football, hockey, dance, gymnastics and any other clubs/parties they wish to attend!


Paul Johnson - Director

Paul has lived in Berkshire for over 13 years with his wife Melissa & two children. He enjoys being part of the local community including supporting the high flying Maidenhead FC as often as possible!

Paul has previously worked in international staffing where he built his own business over 13 years in London before more recently managing another staffing business with offices in London, Germany & Poland.

Having worked in the city for most his working life, over the past number of years Paul had specifically wanted to run & developing a high quality care business in the local community & when the chance to own an existing Home Instead office presented itself in 2016, it was the perfect opportunity.

Paul’s priority is to continue to build upon the excellent reputation that Home Instead Maidenhead, Henley and Wallingford has in the area. Our focus is always to provide the highest quality care through building strong relationships & remaining focused on the individual needs of our clients to allow them to remain happily independent in their own homes.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady