Pursuing Excellence by Advancing Quality
We believe there is a better way to deliver homecare. For us, care and companionship go hand-in-hand in visits that last a minimum of one hour. We believe quality care can’t be delivered in less.
At its best, we think homecare is delivered by people who feel valued and respected and part of a bigger mission. We couldn’t deliver excellent homecare without our CAREGivers. They are the backbone of our care model and recruited for their empathy and compassion.
Independent research carried out in 2016 has endorsed the difference we are making to the lives of both our clients and our CAREGivers every day. We surveyed 4,092 clients and 4,101 CAREGivers across the UK.
Here are some of the key results for Lytham, Fylde and Wyre from our Client and CAREGiver responses:
96% of our clients rate the quality of the service as good or excellent
95% of our Clients are likely to recomend Home Instead
95% of our Clients say their CAREGiver is well matched to their needs
96% of our CAREGivers understand why we are different from other care companies
93% of our CAREGivers would recommend Home Instead as a place to work
94% of our CAREGivers feel well matched to their client
Fantastic results for the whole team at Home Instead Senior Care, Lytham and proves that 'to us, it's personal'