Meet the team

Maria Collins

Maria Collins - Owner

I live in Central Bedfordshire with my husband - our family includes, two daughters and three grandchildren who live nearby. With a extensive career in the NHS, I have a wealth of experience gained in all types of health care and varied settings, including hospitals, community and public health services.  

As a qualified nurse, I have always been passionate about providing the highest level of care professionally.  However, I gained real insight into what that means personally, through support to my parents during their individual dementia and the stroke journeys, as well as assisting friends who have lived with long term neurological conditions. 

I decided to leave the NHS as a result of this personal experience to take on the new challenges of leading my business, with a goal of changing the face of ageing and the model of care provided in Luton and Central Bedfordshire - I really have not  looked back since then.

I am also delighted to be partner in a local initiative called [email protected] - which provides a weekly café type experience for those with memory loss in Luton. Our programme is based around song, music, poetry and meaningful activities, supported by volunteers from the local community. 

Outside of my work life, I enjoy time spent with family and friends, trips to the theatre and taking holidays, especially those that offer opportunities for sightseeing. I love cooking and often try out new recipes on unsuspecting guests when I entertain at home. 

Liz Panter

Liz Panter - Care Manager

Hello, I'm Liz. I joined Home Instead as Care Manager (Aug 2018). I have worked in the care industry for more than 30 years, during which time I have worked in many roles: from carer, recruiter, trainer, coordinator, to registered manager. I have loved the variety of roles in the different care and support sectors in which I have worked.  As a manager, I have worked as a Residential Care Home Manager, Regional Service Manager for community support services, and as Registered Care Manager in domiciliary care.

I have gained many qualifications in my 30 years: Level 4 Managing Care and Support Services; Train the Trainer (moving and handling); Train the Trainer (medication awareness & administering); Management (staff management).

I have been very fortunate to have worked with inspiring people who have shared their skills and knowledge to support my professional development over the years. My passion throughout my career has always been about providing quality care and support services which is why I joined Home Instead- their ethos and the company values absolutely reflect my own.

My introduction into care as a career was accidental; I had cared for family members through terminal illnesses (cancer), but had not considered it as a vocation until I worked as a care assistant on night shifts in a local care home. This started my journey in care and support and I have never looked back, enjoying every role I have progressed to.

When not at work I enjoy spending time with family, especially my four grandchildren and two step-grandchildren who keep me very busy and poor!  I enjoy holidays abroad, in particular cruising holidays which I find is a relaxing way to visit lots of different places and cultures.


Mohammed Dar - Recruitment and Marketing Manager

I have been managing recruitment activities within the care sector for more than ten years. I have thoroughly enjoyed this challenging role. I always ensure that target numbers of new applicants are recruited to meet the demands of the service.

I sell the benefits of having help at home and promote the business to outside partners. I also oversee the recruitment of new applications for CAREGivers and ensure the process is delivered from start to finish with the utmost care.

Our team at Home Instead Luton are very supportive and friendly, and we all work together to achieve our goals.

Louise Relf

Louise Garnett - CAREGiver Support Coordinator

I have worked in the care sector since I turned 19, where I looked after the elderly as part of the reablement team in Harrow, London. I moved to Luton and joined Home Instead in July 2017 after a friend recommended me. I worked as a CAREGiver for a year before Joining the Key player team as Care-coordinator. In November 2019 I was promoted and joined the CAREGiver retention team as CAREGiver support coordinator. 


Charlotte Armstrong - Deputy Care Manager

Hello, I’m Charlotte and I joined Home Instead in 2016 as a CAREGiver. I then joined the office after 6 months in the field to become part of the management team as a Client Management Coordinator. I have then worked in several roles within the office including scheduling, networking and marketing, and also as our Quality Assurance lead before becoming Deputy Manger in December 2020.

I have gained many qualifications whilst working for Home Instead including my Level 3 in Health and Social Care and currently working towards my Level 5. I have completed my Lead to Succeed and several others to help me gain my knowledge into my management role. 

I am very passionate about Home Instead and the quality of care we deliver to our clients and the support we offer to the network around them also.

When I am not working I enjoy Riding my horse Jet, spending time with my two girls and husband, reading books and going on holidays

Rosemary Chalouache

Rosemary Chalouache - Training & Development Lead

I started working for Home Instead as a CAREGiver in 2016, and progressed into the role of trainer in July 2017. I worked as a staff nurse (for more years than I care to mention!) and use that experience of caring for people to help to prepare our new and existing CAREGivers to give the highest standard of care to our clients. 


Tracey Greene - Client Care Co-Ordinator

Before joining Home Instead in 2013 I worked in McDonald's in Luton for 13 years. I joined Home Instead as a CAREGiver, working my way up to Call Supervisor, then Auditor, before being promoted to Client Management Coordinator.

I love this role, event though it can be hectic at times. I enjoy getting to know the clients and CAREGivers, and setting up new clients with our excellent care.


Christine Elliot- Client Care Co-Ordinator

I joined Home Instead just over 3 months ago now, I have worked in the care sector in various positions, as a carer, support planner, co-ordinator, and safeguarding officer. I am enjoying my new role and working with the most amazing team.


Kelly Brown - Scheduling Lead

I am a mother to four children and have two grandchildren. I have been a foster carer providing a stable and secure home environment for children under the care of the local authority. I have studied Public Services as a mature student in my forties. When my time allows, I act as an advocate in family court proceedings for fathers who cannot secure legal representation and who are seeking contact with their children. Most of my working life has been in operational roles within the aviation industry, most recently for the private jet sector dealing with the rich and famous! I have learned many skills in these varying roles, and I hope to bring these skills to Home Instead.


Sue Rogan - Office Administrator

I started working for Home Instead in August 2021. Before Home Instead, I have worked for the NHS for the last 14 years and I have been married for 35 years! I also have three grown children and four grandchildren. I love spending time with family and also my dog Pippa. 


Tyler Trussell - Marketing and Community Engagement Lead

My name is Tyler, I started working for Home Instead in January 2022 after being an estate agent for 2 years. I have always had a passion for social media and marketing and wanted to pursue a job where I am able to use my creative skills to increase brand awareness and contribute to business growth in a company, I am passionate about. I really enjoy enhancing my digital marketing skills by promoting the brand and the services we provide through various ways such as social media, blogs, and newsletters!

My hobbies include eating out at many different restaurants, I am a massive fan of London days out, and I always like to have a holiday/long weekend away booked in a different place every few months to explore and look forward to!

I look forward to my journey continuing with Home Instead and learning all about the company and the type of support we provide for our clients and Caregivers.


Catherine Brown - Finance Assistant

Hi my name is Catherine.  I joined Home Instead in March as a Financial Assistant. I have been in the care industry for over 30 years. I started as a carer and progressed to Registered Care Manager in Domiciliary Care and Extra Care. I retired in November 2021 and decided to return to work part time. I am married with four children and seven grandchildren who keep me very active. I enjoy spending time with family and enjoy walking and going for weekend breaks to the seaside.


Our CAREGivers

Our CAREGivers are very dedicated to their job and provide best practice and quality care at all times.

Our CAREGivers go above and beyond to provide support to their clients. For example two of our CAREGivers made a snowman for one of our clients who had been unwell to cheer them up. 

Some of our CAREGivers take their clients to singing cafés, movie matinées, church groups, garden centres and anywhere else that they wish to go.