Home care in Somerset

Care fits around the person, not a fixed schedule. We offer hourly visiting, longer daytime support, and overnight options, whether sleeping or waking. If someone prefers their visits in the morning so they can get to an Age UK Somerset group in the afternoon, that's how we'll set things up. We can also adjust arrangements as needs change, without starting from scratch. Personalisation shows up in the detail. One person might want help keeping the garden tidy and preparing a favourite lunch. Another might prefer support with bathing first thing, followed by time to settle into their own morning at their own pace. Our Care Professionals learn how someone likes things done and follow their lead, so the support feels natural from the start. We're regulated by the CQC, and every Care Professional completes accredited training before they begin supporting clients. That covers personal care, medication prompts, mobility support, and recognising changes in someone's health. We also carry out regular reviews to make sure the care remains the right fit.

When people compare us to a standard care agency in Somerset, the difference is in how the service runs. We operate as a fully managed provider, which means our local team oversees every aspect of the care we deliver, from matching the right Care Professional to the client to handling scheduling and responding to any concerns. Each client has a personalised care plan that we review regularly, adjusting it as needs change over time. Our team stays in close contact with families, keeping them informed and involved without them having to chase for updates. We carry out regular quality checks and supervise our Care Professionals on an ongoing basis. Every visit is a minimum of one hour, giving enough time for proper support rather than a rushed call. If something needs to change, whether that's visit times, the type of support, or the frequency, we adjust quickly and without delay.