As we get older, everyday household tasks can start to take more time and energy than they used to. Things like vacuuming and changing bed linen can begin to feel overwhelming, and when left undone, they can affect both physical safety and emotional well-being. At Home Instead Richmond, we provide home help and housekeeping support for older adults who wish to remain living at home, helping to maintain a clean, calm and comfortable environment. We’re proud to be the first and only home care provider in the borough to receive an Outstanding rating from the CQC, and to be named one of the Top 20 Large & Mid-size Home Care Groups for three years running. With us, you can feel confident that your home and your loved ones are in good hands.
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Personalised home help that starts with listening
Your situation is unique - your home help should be too. We match our Care Professionals based on skills, interests and personality, so everything is tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Flexible, unhurried support at home
Whether it's an occasional hour of tidying, or a regular deep clean to make the home safer, we manage chores so you can remain independent in the place you love.
Your Local Office
The team here at Home Instead Darlington & Northallerton are proud to provide expert home care in Richmond. Get in touch to find out how we can help you or your loved ones.
Sometimes, it’s the small tasks —laundry, preparing lunch, and keeping on top of dusting —that make living at home feel more difficult. That’s where our home help and housekeeping service steps in. We offer reliable support designed to lighten the load while keeping everyday routines intact. Whether it’s changing bed linens, picking up groceries from Waitrose, or simply keeping the home comfortable and clean, we tailor each visit to your loved one’s preferences, offering not just a helping hand but the consistency and reassurance of a familiar face. Over time, this support brings more than just a tidy home; it lays the foundation for a trusted relationship. So, if needs change, any future support feels more natural and less daunting.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
At Home Instead Richmond, we’re committed to improving the well-being of older adults, not just by supporting visible needs, but by recognising the ones that often go unnoticed. For example, one client initially came to us for help preparing meals and keeping her fridge stocked. Over time, her care professional noticed she’d become less chatty and withdrawn. Gently and with encouragement, she suggested outings to Petersham Nurseries to choose seeds and plants to expand her vegetable garden, an activity she’d once loved but hadn’t done in some weeks. For us, home help is never just about the house; it’s about seeing the person behind the tasks and supporting them in every way we can.
At Home Instead Richmond, we understand that home help extends beyond simply ticking off a to-do list; it’s about creating a space where clients feel at ease and supported. Each member of our team shares a commitment to enhancing the quality of life for those they support, and that means bringing more than our award-winning training to each visit. As one client shared, “She’s become such a steady presence in my day, her visits make me feel comfortable and cared for.” It’s this kind of trust and consistency that has helped us earn our Outstanding CQC rating and be named Home Carer of the Year in 2019. Because for us, a tidy home is just the beginning; it’s a smiling face that matters most. A well-maintained home can make a world of difference, not just for comfort but also for confidence. When day-to-day tasks feel under control, it becomes easier for older adults to say yes to the things they enjoy. At Home Instead Richmond, our home help service goes hand-in-hand with helping your loved ones get out and reconnecting with others in the community. We’re proud to work alongside local initiatives, such as the Twickenham Wellbeing Centre, run by Age UK Richmond, which hosts inclusive art and knitting groups, and the age-friendly exercise classes at Putney Leisure Centre, where staying active also means staying social. By easing the pressures at home, we help open the door to a more connected, fulfilling life beyond it.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
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Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
