Across Newport, Cwmbran, and Chepstow our personal care service is delivered with care, support and dignity. When you invite us in, we know it's about more than just care – it's about feeling in control and respected. Our families have rated us 9.9/10 on homecare.co.uk because we truly listen and our care is always client-led. Whether you need help with morning routines, bathing, dressing, or grooming, we'll follow your preferences and move at your pace. Every visit is at least an hour long, giving us plenty of time to provide support in a way that feels right for you.
Personal care that supports independence at home
As personal care becomes more challenging, our support can help your loved one stay in their own home for longer. We match Care Professionals based on skills and personality, so help with things like bathing and dressing feels safe and comfortable.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can feel confident that they will provide respectful, professional and discreet personal care.
Help with complex personal care needs
No matter how clinical their personal care needs are, our Care Professionals provide support to make your loved one feel comfortable at home - from catheter care to stoma management, we can ensure excellent personal hygiene every day.
Sensitive, comfort-focused support
We understand it can be uncomfortable having a stranger manage your personal care, so we make visits feel warm and friendly, while remaining mindful of your loved one's emotions - everything we do focuses on protecting their dignity and wellbeing.
Your Local Office
The team here at Home Instead Newport, Cwmbran and Chepstow are proud to provide expert home care in Newport. Get in touch to find out how we can help you or your loved ones.
What makes our personal care unique is our focus on consistency and familiarity. We carefully match each client with Care Professionals who will support them regularly, allowing genuine understanding to develop. This means knowing the little details that matter – perhaps preferring a shower before breakfast, choosing specific toiletries, or having a favourite outfit set out for Sunday lunch with the family. Our 'no rushing' approach means there's always time to ensure our clients feel comfortable as we support them to maintain as much independence as possible at home.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
The impact of our sensitive approach is reflected in our clients' feedback. As one friend shared on homecare.co.uk: "They ensure my friend is treated with dignity and respect and endeavour to keep her as independent as possible in her own home. The hour-long visits are brilliant as it ensures that she doesn't feel rushed and she is able to build a good bond with the Care Professionals" Another client's family member noted how one of our Care Professionals "built up trust to give personal care when required." These testimonials reflect our commitment to building trusting relationships.
We're inspected and registered with the Care Inspectorate and our senior leadership team ensures we maintain the highest standards of training and support. Our Care Professionals receive specialist personal care training at our dedicated on-site training rooms in Newport, covering not just practical skills, but also dementia care, dignity in care, and supporting clients with various health conditions. Many of our Care Professionals have been with us for years, providing the continuity that's so important in personal care. We can work closely with GPs, district nurses, and pharmacists across our service area to ensure coordinated support. We regularly organise local events, maintain strong relationships with healthcare professionals, attend medical appointments if needed and offer guidance to those supporting our clients with complex conditions.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchDiscover personalised, flexible personal care for older adults in Newport, from compassionate Care Professionals focused on encouraging independence.
Learn moreDiscover personalised, flexible overnight care for older adults in Newport, from compassionate Care Professionals focused on encouraging independence.
Learn moreDiscover personalised, flexible overnight care for older adults in Newport, from compassionate Care Professionals focused on encouraging independence.
Learn moreWe also provide for: arthritis & mobility care, cancer care, catheter care, elderly day care, nail care, overnight care, Parkinson's care, personal care and stoma care.
Learn moreWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
