In the heart of Longtown and across Herefordshire’s rural communities, we help our clients stay living comfortably and safely in their own homes. As a Top 20 Home Care Provider in the West Midlands for four consecutive years, we bring both expertise and genuine understanding to every visit. Our carefully chosen Care Professionals spend quality time, always an hour or more, helping life feel a little brighter, whether that’s sharing lunch at The Crown Inn, keeping up with cherished routines, or simply being there when needed. From companionship to specialist dementia support, we give families complete peace of mind knowing their loved ones can continue living fully and independently, supported by people who truly care.
Personalised care that starts with listening
Your situation is unique - your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.
20 years of trusted experience
We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.
A simple, seamless set-up
No jargon, no pressure, no long waits. We'll guide you through every step at your pace, with transparent pricing from day one.
Fully flexible, unhurried support
Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.
Your Local Office
The team here at Home Instead Hereford are proud to provide expert home care in Longtown. Get in touch to find out how we can help you or your loved ones.
Our personalised home care in Longtown adapts naturally with each client, evolving as their needs and preferences change over time. From our local office, we coordinate care that consistently meets our ‘Mum and Dad Test’, delivering the same thoughtful support we’d want for our own parents. Working closely with NHS and healthcare teams, we ensure responsive, flexible care that maintains independence and dignity. Our dedicated Care Professionals take time to build genuine connections, with visits that never feel rushed and always focus on what matters to each individual we support.
Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
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We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.
When your loved one begins to need more frequent support, our flexible home care solutions help them stay safe and independent at home. We don't take a one-size-fits-all approach. Instead, we personalise your experience with responsive, attentive, and genuinely compassionate care, so you can feel reassured they are in capable hands.
We understand how overwhelming it can be to leave your loved one if they live with a condition like dementia, arthritis, or diabetes. Our highly experienced Care Professionals are matched based on their specialist knowledge and expertise, so you can feel content knowing your loved one's health conditions are carefully monitored and managed.
We are proud to be the benchmark for exceptional care, so all of our qualified Care Professionals receive training that goes above and beyond the industry standard. When it comes to complex health conditions, you can rest assured that your loved one's safety and wellbeing is always a top priority.
Our live-in care provides round-the-clock support and offers a welcome alternative to residential care, empowering your loved one to remain independent in the environment they know. With person-centred care from someone they recognise, older individuals can benefit from familiarity, friendship, and a consistent care plan.
Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!
Janet, Client's Family
Home Instead provide first class care. My care professionals are patient, kind and very reliable. I am very happy with the service they provide
Paul, Client
As I got older, I realised that this service had made me happy in my own home.
Elisie, Client
Our local clients and their loved ones tell us about the profound difference our care makes in their lives. Henry, a client and retired physician, shared on homecare.co.uk, “The staff of Home Instead rose magnificently to every new challenge and were always prepared to ‘go the extra mile’.” Meanwhile, one client’s wife appreciated our team’s competence, sharing, “The carers are extremely kind and friendly, highly competent and well-trained in all aspects of his care.” These heartfelt reviews underscore our commitment to delivering exceptional care that adapts to complex needs with compassion and expertise.
We provide trusted home care across Longtown and Herefordshire, led by our co-owners Natalie Cooke and Andrew Wood from our local office in Hereford. As a CQC Registered Manager, Natalie brings over 25 years of adult social care experience, while also supporting her own parents at home. Andrew's background in healthcare operations, combined with supporting his elderly parents, including his mother living with dementia, means our team truly understands the importance of reliable, professional home care. We work closely with local NHS teams and pharmacies to deliver responsive, flexible care that helps our clients maintain their independence at home. We're just as active in the Longtown community, working to keep our clients connected and engaged through regular local activities. Our monthly lunch club in Hereford brings people together for good food and conversation, whilst our free Dementia Workshops provide vital support and guidance to families. We also host Scam Awareness Talks and Afternoon Teas throughout the year, helping our clients stay informed and socially active in a warm, friendly setting.
We adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Get in touch today to see how we can help
Get in touchWe adapt our services to fit your life, delivering compassionate, consistent, and attentive care, enabling you to thrive in your home and community.
Make a world of difference to someone's life as you deliver outstanding care to keep our clients happy and thriving in their own homes.
