Home Instead Hereford

At Home Instead Hereford, from Ross-on-Wye to Weobley, and Ledbury to the Golden Valley and way beyond, we support our mainly older generations with care at home right across Herefordshire

Office 11, Rural Enterprise Centre,
Vincent Carey Road, Hereford,
HR2 6FE
01432 804000
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Why Home Instead Hereford?

Personalised care that starts with listening

Your situation is unique – your care should be too. We match our Care Professionals with our clients based on skills, interests and personality, so care is always tailored to you.

20 years of trusted experience

We exceed UK regulatory standards, rank highly on Homecare.co.uk, and our qualified Care Professionals are trained to the highest standard so you can have complete peace of mind.

A simple, seamless set-up

No jargon, no pressure, no long waits. We’ll guide you through every step at your pace, with transparent pricing from day one.

Fully flexible, unhurried support

Whether it's a few hours of companionship, more intensive specialist care, or round-the-clock help, we work to your schedule - not the other way around.

Meet the team

  • Natalie Cooke

    Natalie Cooke

    Co-owner and Registered Manager

    Natalie is co-owner, with Andrew, and the CQC-Registered Manager. They met back in 2014 and complement each others backgrounds and skills, perfectly, but with a common of delivering the very best holistic care in the community, and supporting our NHS colleagues
  • Andrew Wood

    Andrew Wood

    Co-owner & Director

    Andrew works in the background, being a real advocate for clients, client family members, and our care staff, and looks after functions like finance and invoicing, payroll, and accounts. With a Dad nearly 96 and Mum, aged 88, he knows what he'd want for them!
  • Hanna Walker

    Hanna Walker

    Operations Manager

    I'm passionate about building strong, supportive teams and ensuring the highest standard of care is delivered. My background in recruitment and operations brings a unique understanding of how to attract the right people and empower them to do their best work.
  • Deb Evans

    Deb Evans

    Registered Nurse and Clinical Lead

    Deb first came to Home Instead Hereford in 2021 when her nanna needed support returning home, inspiring her passion for high‑quality care. With extensive nursing experience and calm clinical confidence, she now champions expanding our healthcare‑at‑home service.
  • Beth Saffery

    Beth Saffery

    Deputy Care Manager

    Beth supports all our clients and care team, on a daily basis, in addition to interviewing new care staff who want to work with us. She has great intuition about what makes a great Care Pro and about what is important in top client care.
  • Hayley Tiffen

    Hayley Tiffen

    Deputy Care Manager

    Hayley was promoted from being a Care Professional herself to joining the office team, initially providing community support and auditing, to now working alongside Beth supporting all our Care Professionals and Clients.
  • Wendy Johnson

    Wendy Johnson

    Training Administrator

    Wendy supports the office team and ensures all our care staff are up-to-date with their training and learning, with huge empathy if you are enquiring about care for a loved one, having her own elderly Mum.
  • Kirsty Holder

    Kirsty Holder

    Trainer

    Kirsty has progressed from being a Care Professional back in 2020 to being our main trainer on general training, including Medication and Basic Life Support. Outside of work she is also skilled as a First Responder, so super-capable!
  • Kath Boyle

    Kath Boyle

    Care Co-ordinator - North

    Kath joined Home Instead Hereford in 2022 and brings warmth, steadiness, and a deep personal commitment to her Care Coordinator role. With experience in both care and admin, she keeps things running smoothly and ensures visits are well planned.
  • Carrie Pitt

    Carrie Pitt

    Care Coordinator - South

    Carrie brings wide experience across childcare, nursing homes and home care, plus 12 years supporting young people in a SEN school. As South Care Coordinator, she’s passionate about supporting clients and Care Professionals and helping our teams deliver outstanding care.
  • Heaven-Leigh Wyatt

    Heaven-Leigh Wyatt

    Accounts Support

    Heaven-Leigh joined Home Instead Hereford in 2020 as an office junior before training as a Care Professional and mentor. Now supporting accounts, she brings the same calm reliability to invoices and payroll, with experience across teams that gives her a strong understanding.

Award-winning service you can rely on

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Our Care Pros love enabling clients to get out!

Our wonderful Care Professionals love supporting our clients to have fun in their daily lives, enjoying life to the full. There isn't much our Care Professionals won't do, as long as safe and clients are fully able, trying as hard as we can to be 'family' to our clients.

From care and support in the home, including housework, laundry, meal preparation, and personal care, we also support trips out, for fun or attending appointments.
Home Instead Hereford Home Care Client

Your Local Office

Home Instead Hereford

The team here at Home Instead Hereford are proud to provide expert home care in your local area. Get in touch to find out how we can help you or your loved ones.

Office 11, Rural Enterprise Centre, Vincent Carey Road, Hereford, HR2 6FE

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Get in touch today to
see how we can help

Request a call back

Whatever your situation, Home Instead can provide quality care to enable your loved one to stay where they belong: at home. Share your details here and one of our friendly advisors will reach out to answer your questions.


Other non-care related enquiries

Thanks again for the great care you all are giving Mum, from someone so reluctant to accept care now looks forward daily to her Care Professionals. BIG achievement!

Janet, Client's Family

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Our Home Care Services

We're ready to help you make an informed, confident choice for your loved one, with bespoke and easily-adapted packages designed around their needs.

  • Home Care

    Home Care

    Daytime Care
    Overnight Care
    Personal Care
    Home Help & Housekeeping
    Companionship
    Respite Care

    Enquire Now
  • Specialist Care

    Specialist Care

    Palliative
    Dementia
    Arthritis and Mobility
    Parkinson’s
    Assisting you to rehabilitate at home

    Enquire Now
  • Health & Complex Care

    Health & Complex Care

    Diabetes Monitoring
    Simple Wound Care
    Vital Signs Monitoring
    Stoma
    Catheter

    Enquire Now
  • Live-In Care In Your Own Home

    Live-In Care In Your Own Home

    Our Care Professionals work to find a real connection with everyone they care for, becoming a friendly face that person - and their families - come to know and trust.

    Enquire Now

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Our Care Pros love enabling clients to get out!

Our wonderful Care Professionals love supporting our clients to have fun in their daily lives, enjoying life to the full. There isn't much our Care Professionals won't do, as long as safe and clients are fully able, trying as hard as we can to be 'family' to our clients.

From care and support in the home, including housework, laundry, meal preparation, and personal care, we also support trips out, for fun or attending appointments.
Home Instead Hereford Home Care Client
Client Birthday Home Instead Hereford

My heartfelt thanks to all at Hereford Home Instead. They have assisted my father, who has dementia, for the last 19 months. The support they have given to him and myself, living so far away, is impeccable. They have become very much part of our family. Highly recommended as a home care service.

Tara, daughter of JP

An elderly woman enjoys a scone and coffee at a cafe inside a store, with a shopping cart parked beside her. - Home Instead

I recommend Home Instead, Hereford and the excellent work they and their carers do every day. My mother would not be able to continue living in her home if it was not for the caregiver’s companionship and support with daily errands and appointments as well as trips out to have lunch or the garden centre.

Donna's review, as a daughter

Elderly woman in a brown sweater pouring batter into a cake pan in a kitchen. - Home Instead

After my grandmother (she’s 95) had a fall at home, a call to Home Instead & a discussion about her needs gave me assurance. Since Home Instead have been involved with her care, my grandmother has been able to remain at home safely, also improved her nutritional intake & care of her personal, psychological and emotional needs.

Deb (grand-daughter of Client)

Elderly woman with a surprised expression, using crutches, standing near a decorated display for "Beauty and the Beast". - Home Instead

Excellent standards of care and respect for those being cared for – I can honestly say that Home Instead tick these boxes for Mum but they also provide me with the comfort that we’re doing everything we can for her to enjoy her sunset years.

Stewart (son of Client)

An elderly man wearing glasses smiles, sitting at a table with a cup of tea in a cozy café. - Home Instead

It was clear to us that the only team that was likely to be able to provide the required standards of personalised, sensitive and appropriate care and companionship for Dad was Home Instead. As it turned out, the team has exceeded our expectations. I have no hesitation in recommending Home Instead. If only all agencies could be like this.

Nick (remote son of father, during Covid)

A woman with a dog sits and smiles at an elderly man in a cozy living room. - Home Instead

The ladies looking after my parents are all wonderful, and are much loved by mum and dad! The team at the office are equally wonderful, and are easy to talk to, and welcoming! There is always someone with a friendly voice at the end of the phone in case we need them. Thank you, Home Instead

S C (Daughter of Client)

A woman with a dog sits and smiles at an elderly man in a cozy living room. - Home Instead

The carers and all the staff were very kind, caring, and thoughtful and went above and beyond, which made a big difference in his end-of-life care! My opinion is that you could not have done any better; you service was just excellent and a big heartfelt thank you to everybody involved!

Carl D (Son of Client)

A woman with a dog sits and smiles at an elderly man in a cozy living room. - Home Instead

I contacted Home Instead after my dad fell, he is the primary carer for my mum who has Dementia and was struggling. They called back the same day and had carers within days. They assist Dad in the house with chores and chat to him. They have also helped us access resources to assist Mum’s comfort.

Sally B (Daughter of Client)

A woman with a dog sits and smiles at an elderly man in a cozy living room. - Home Instead

As a retired hospital physician, I knew that my wife presented complex care requirements in what proved to be her final illness. The Care Quality Commission rated Home Instead Hereford as ‘Good’ in every category. As an experienced clinician who observed them at first hand over several months, I considered them ‘Outstanding’ in all categories.

Henry C (Husband of Client)

A woman with a dog sits and smiles at an elderly man in a cozy living room. - Home Instead

Home Instead (Hereford) were so supportive. They have been supporting my mother for the last 3 years and we could not have got through it all without them. If anyone is looking for this care at whatever stage your loved one is, I would thoroughly recommend Home Instead (Hereford).

Lynne M (Daughter of Client)

A woman with a dog sits and smiles at an elderly man in a cozy living room. - Home Instead

When I had to find a care agency it was a daunting task but I am so glad I found Home Instead. The carers were outstanding… I particularly liked the fact that I had an app on my phone and they recorded every little detail so I was able to see how my mother was doing at any time.

Beryl W (Daughter of Client)

Our Community Partners

  • Alzheimer
  • Parkinsons
  • Homecare Association
  • British Franchise Association

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