About Us

Who are we?

Home Instead’s Ipswich, Felixstowe & Woodbridge office is owned by husband and wife, Chris and Susanna Lye.

Chris and Susanna both have strong associations with Suffolk and, since opening the office in 2009, have held a clear mission of providing the highest standard of care and companionship to older people. Simply put, they strive for the quality of care they would want for their own parents.

What do we do?

Rated "Outstanding" at the most recent inspection by the care regulator, our Home Instead office provides award-winning care, companionship and support to older people, who wish to continue to live in the comfort of their own home.

Our client visits last at least an hour and occur a time determined by the client, and the same CAREGivers provide the service, giving continuity and peace of mind.

Our well-trained and engaged CAREGivers are right at the heart of our service and we greatly value their compassion, dependability and care. It is our wonderful team who make our outstanding service what it is today.

Who are our clients?

Our clients’ needs range from intense daily personal care to help around the house or companionship for just a few hours each week. They include individuals who have come to us themselves, older children who have referred their parents or relatives and individuals who are referred to us by healthcare professionals and support organisations.

However, regardless of each clients’ needs and how they came to Home Instead, it is our aim to provide the highest standard of tailored, personalised care to each individual who we support.

How to contact us?

Whether you are enquiring about care in your home or you are interested in joining our amazing caregiving team, please call us on 01473-272301 or 01394-617558. We look forward to speaking to you.