Meet the team

Our CAREGivers

Our office staff with some of our CAREGivers

Our CAREGivers are dedicated and reliable people supporting our clients with care and compassion so that they can maintain their independence at home. They all have different qualities, strengths and life experience which they use to help their clients as well as their experience of caring for others.

One of our lovely CAREGiver's, Elaine, was recently featured in the local news for her kind and caring nature towards older people. Elaine said, "Being a caregiver is wonderful. I am really happy in my role and I couldn’t tell you the best part about my job; I love the whole package. I enjoy the variety of my job and I find it both interesting and rewarding. All of my clients have a story to tell and when I walk through the door, their faces light up. I love what I do and I wouldn’t change it for anything!”

Our CAREGivers are highly trained from the day they start their journey with us and many go on to develop specialist skills in intensive personal care, Dementia care and end of life care.

We are always looking for people to join our ever expanding team, so if you are compassionate and want to make a real difference, please click here or get in touch on 01943 661246.

Happy employee looking at camera

Jenny Mizen ~ Care Manager

I’ve worked for Home Instead for 5 years and previously worked as a carer where I really developed my passion for care. During this time, I’ve been the Scheduler and Care Co-ordinator for our Wetherby office and I’m now based at Ilkley as the Care Manager. This allows me to work closely with our clients and our fantastic team of CAREGivers to maintain the highest quality of care whilst supporting our clients to remain independent within their own home.

Over the past few years, I’ve supported many people with Dementia and as a trainer for the City & Guilds Dementia course that we run, I pass this knowledge and experience onto our CAREGivers to ensure they deliver the best possible care for our clients and their families.

I am very proud of my Level 3 Diploma in Health and Social Care and I’m working towards my NVQ Level 5.

Employee smiling at camera

Ashleigh Brice ~ Operations Manager

I began working with Home Instead in 2015 as a CAREGiver, where I enjoyed the rewarding nature of assisting people to continue to live independently. I became the Care Co-ordinator in 2017, organising schedules and helping with the day-to-day enquires. After moving into a Recruitment position, I am now our Operations Manager. I ensure the smooth running of the business, from recruiting and training to supporting clients and CAREGivers. I have also recently completed my Level 5 NVQ in Management and Leadership in Health and Social Care.

Care Coordinator Emily

Emily McLaughlin ~ Care Coordinator

I joined Home Instead as a CAREGiver, but after a year and a half, decided to progress my career as a Care Coordinator. My passion for Home Instead has grown over the years. I only wish I had known about Home Instead when my Nanna was in need as she could have had the help she truly needed. I also offer a friendly voice to help and support our clients, current or new, to ensure the best care is given.

Jenn Home Instead Ilkley Smiling

Jenn Ward ~ Care Coordinator

As a qualified social worker, I have worked in a range of organisations and sectors including charities supporting older people, the NHS and social housing management. I started as a CAREGiver for Home Instead, and found the company to be passionate about providing a service that values clients as individuals, with their own unique needs and preferences. This caring, personal and professional approach has inspired me to join the office team, overseeing our clients’ care and support packages. In my role as Care Coordinator, I want to ensure a responsive, compassionate and high quality service that is delivered with dignity and respect, and I am very much looking forward to working with you and your family.

lady smiling at camera

Debbie Ellison ~ Quality Developer & CAREGiver

After 37 years working as a civil servant, I made the career change to join Home Instead as a CAREGiver before starting as a Quality Developer also. My motivation for joining Home Instead began after I saw the care my Mum received with dementia- I wanted to make sure no families experience what we did. As a Quality Developer I ensure the calibre of care our clients receive is consistent and highlight where any further training & development could happen.

lady smiling at camera

Helen Mather ~ Learning & Development Coordinator

I joined Home Instead with 20 years’ experience in Learning and Development. I help train our new CAREGivers as they join and provide support in their first 12 weeks, whilst also providing ongoing training for our existing CAREGivers to support their client’s needs. I enjoy meeting new people and helping them provide the best possible care- all whilst having fun in our growing team.

Client Advisor Smiling

Natalie Nelson ~ Client Advisor

I started my career in healthcare whilst completing my Business Level 3 Apprenticeship, working at a local GP Practice in an administration support role. I joined Home Instead about a year ago as an administrator, before moving into my scheduling role. I am now the client advisor and hope to build relationships with our clients and their families so that we can provide the highest quality of care. 

Cathy Home Instead Scheduler Smiling into Camera

Cathy Bruce ~ Scheduler

I'm an Ilkley local with a BA Hons. in Development Studies with Sociology from University of Leeds. During lockdown I had time to reflect and realised that I wanted to do more work in my local community, and for the people in it. Home Instead Ilkley seemed the perfect opportunity so I joined their team as Scheduler. Prior to working here, I worked at as a Deputy Manager and before that I worked as the ancillary services manager at a specialist dementia care home. I have also worked for Sainsbury's HR as a retail trainer. In my spare time I like to practice meditation, yoga and go walking.


Toby White ~ Professional Treat Eater

I spend most of my days curled up on my fleecy blanket, surrounded by treats, but I might visit your desk for a mid-afternoon cuddle. Be warned though, I might try to steal your lunch...