Meet the team


Craig Mayes - Director

Having spent the first 20 years of my working life around the world running pubs, restaurants and hotels following in my father's and grandfather’s footsteps, I thought it was time I worked for myself, spend more time with my young family and give something back to the community around me.

I’d watched my grandfather live to a dignified old age by being cared for by carers who in my opinion were the most caring, reliable and generous unsung heroes of our communities. However, I knew this wasn’t the right of passage for the majority of older people in our country.

This is a generation who have given so much so that we can live the privileged lives that we do so and therefore I am determined to work alongside my team here at Home Instead to “change the face of aging” encouraging older people to continue to lead a thorough and enriching life surrounded by care, companionship and support.

Care Manager

Emma Wheatley - Registered Care Manager

I have worked in the care sector since I left school with various care providers in the Hinckley & Nuneaton area. I have always loved making a difference to the lives of people I come into contact with, whether that be the people who are accessing the care, or the fantastic care teams I’ve worked with. 

I started my career as a Care Assistant & Activities co-ordinator, I then worked in Mental Health services and more recently as an Assistant Manager for a Day Centre & Care Home. Whilst working in care homes it became apparent that there were many people coming to live there who were not able to continue to live in the community.

I have experience caring for both the older generation and younger people with learning disabilities, I especially enjoy working with people living with dementia, and I am proud to be a Dementia Champion. When I saw Home Instead, it was wonderful to see that a company was really addressing the needs of the clients, enabling people to stay in their homes for as long as possible. 

I knew it was the company for me and I am delighted to be a part of a company which shares my values. When I am not at work, I am spending time with my Husband and my 3 daughters who certainly keep us busy!! I have lived in Hinckley for 12 years and I love the close knit feel of the community.

Deputy Care Manager

Marilyn Massingham - Deputy Care Manager

Marilyn originally began her career within Business and Administration in a variety of professional sectors before moving into the Health and Social care sector . As a qualified Assistant Nursing Practitioner and now a Deputy Care ManagerMarilyn has worked in all aspects of Health and Social Care, such as Rehabilitation, Substance Abuse and Mental Health. 

Marilyn is a passionate and empathetic individual who strives to promote and enable clients of any age to retain dignity whilst living independently in their own homes. Marilyn was attracted to Home Instead after realising how high quality care can make a real difference to clients lives and the lives of their families.

Field Care Supervisor (South Blaby District)

Jenny Tompkins - Head of CAREGiver Experience

Jenny began her career in Customer Service and Retail before moving into the Care Sector for a new challenge. Jenny holds an NVQ Level 3 in Lead Adult Care and is currently studying for a BSC Honours degree in Psychology and Counselling. As the Head of CAREGiver Experience Jenny is now responsible for the overall CAREGiver experience from the interview and recruitment process right through to their career with us whilst promoting Home Instead as an employer of choice in the local community.

Field Care Supervisor (North Nuneaton)

Sue Cunningham - Field Care Supervisor (Nuneaton)

Sue began her career with Home Instead as a CAREgiver. As a Field Care Supervisor, Sue is now responsible for supporting CAREgivers and clients across Nuneaton by developing and maintaining positive relationships through client reviews, quality assurance visits and CAREgiver Introductions. Sue also works with our Registered and Deputy Care Managers to ensure that all visits are maintained and that we fulfil our compliance requirements for CQC and Home Instead in respect of overseeing the support we provide to our clients.

Field Care Supervisor (Central Hinckley & Burbage)

Jodie Huddlestone - Field Care Supervisor (Hinckley & Central)

Jodie began her career in Customer Services and Education then moved into the Care Sector for a new challenge. Jodie is highly competent in all aspects such as Personal Care, Medication, Nutrition, Hydration and Social Care. As a Field Care Supervisor, Jodie is now responsible for supporting CAREgivers and clients across Hinckley and Burbage by developing and maintaining positive relationships through client reviews, quality assurance visits and CAREgiver Introductions.