NK, Hammersmith

My mother, died in September of breast cancer which had spread to her bones. The carers from Home Instead looked after her for about the last six weeks of her life. They were amazing, treating her with love and dignity. She was very fragile, and frightened of moving having had a bone snap due to cancer. They treated her with such care, always listening to her fears and wishes, taking the time to make her feel secure. They also coordinated brilliantly with the district nurse who came to administer my mother; were always flexible in their timings if it was necessary to be present with a doctor or nurse, as moving my mother needed two carers. They were also a great support to me and my family. Two of them wee with my at my mother's side when she died. It was as far as it possible to be, a good death; and the team from Home Instead helped me make it so. I regularly tell friends and family how lucky we were and how well looked after. I would always recommend them and feel very lucky to live so close to an agency which is so good.

Mr Barry Johnston, Chiswick

My husband has been so happy since you've been looking after him you have a laugh and a joke and have become part of our family nothing too much trouble

RH, Ealing

Could not have imagined better service! Thank You

TM - Advocacy Manager, Fulham

Our client asked me to pass on her thanks for the excellent service she received from her carer BK. Our Client has struggled to find a Carer that can accommodate her particular needs and she asked me to let you know that she cannot imagine anyone better than Belle.

Belle is considerate, thoughtful and flexible in her approach to providing care to our client and has been in our client’s own words ‘literally a life-saver’

CR, Shepherds Busch

I am very happy to Work for Home Instead as I feel valued and listened.

P M -Daughter of Client, Chiswick

Initial care provided was very limited hours but crucial to help out both my parents and to monitor when conditions became more serious. Just before the first lockdown my mother, who was terminally ill with cancer and dementia, became bed-bound and Home Instead provided immediate 24-hour care followed a week later by a live-in carer. The staff, both carers and office-based are overwhelmingly kind, considerate and professional. They coped remarkably in extremely challenging Covid circumstances and built a wonderful rapport with my parents and close family. Continuity of care providers was crucial for my parents and they had 2 live-in carers only over the entire 5 month period until my mother died peacefully at home in August. I would wholeheartedly recommend Home Instead as a wonderful care provider who goes above and beyond to assist their clients.

Susan B -Sister-in-law of client, Chiswick

This care service is excellent in all ways. The initial setting in is done with thoughtful care to both the user and the client. The carers are chosen and trained with a well-organised backup service and are very sympathetic to the anxieties of the client. My sister in law very much likes all her carers. An effort is made to minimise the number of carers and each is introduced to her. The house looks clean and tidy and the carers always work hard.

Jean L -Daughter of Client, Fulham

I met a very impressive Home Instead carer working in Hertfordshire and was determined to get the same care for my mother whose memory is fading. Through Home Instead Senior Care (Hammersmith, Fulham and Chiswick) I have found that care.
Home Instead is excellent and the carers they have provided are very good. They allow my sister and I to get the best care for my mother at this early stage, in her own home. With their professional support, my mother has an excellent quality of life with her independence ensured and our concerns addressed. They have been so flexible and I am learning so much from them. I cannot recommend them enough.

Angela R-Daughter of Client, Chiswick

I am most grateful to Home Instead for all their help with my mum. After meeting the team and both our carers, the whole family had peace of mind knowing Mum was in safe and caring hands. Mum built a beautiful relationship with her carers and always looked forward to their visits. I have nothing but praise and gratitude for Home Instead.

Jake A -Son of Client, Hammermsith

Very very, impressed. You have never let me down. All your carers have been extremely helpful. I don't know how I would have managed without them. Its been a pleasure having them around and I know I will stay friends with them.

Margaret P -Daughter of Client, Fulham

Home Instead cared for my mother for over two years. The service I received was impeccable and the office team and carers were all amazing. They constantly went above and beyond to make my mother feel safe and happy in her home. The quality of care was astounding and really does make the service great value for money.
I would use the service again and recommend it to all.

Carole -Wife of Client, Fulham

My husband and I found that nothing was too much for the carers. They made me feel very comfortable leaving my husband t be cared for by strangers. My husband also felt confident and was very happy with the whole set up.