5 Star Employer Award 2020

08 February 2021, every year we conduct an independent survey of our staff and clients to establish the level of satisfaction rate with help of organization called Work Buzz. Work Buzz is an independent research organization that helps companies build great culture and work towards a common vision. In November 2020, Work Buzz, on our behalf contacted all our Key Players, CAREGivers and Clients and we had highest ever participation rate from our CAREGivers, achieving 98% response rate with some great feedbacks:

100 % said, “I’m well matched to my clients”.

98% said, “I'm introduced to a new client and their needs prior to working with them..”

98% said, “I would recommend Home Instead's services”, and
96% said, I would recommend Home Instead as a great place to work.


2020 has been particularly a difficult year for everyone and our staff and client’s safety during the global pandemic has been our priority. Our CAREGivers have been working very hard to ensure that our vulnerable are safe at home and it is evident from our client’s satisfaction survey, that state,

97% of our clients said, “during the pandemic, my CAREGiver has kept me safe and well at home”.


We are pleased to announce that based on the response rate of Key Players and CAREGiver and their satisfaction rate, we have been awarded with “5 Start Employer” Award.

Our Director, Fatta Thapa is delighted with the results commenting, “It is a fantastic result! next year, we need exceed this and we will”.

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