Home Our Story Awards Association and recognition

Awards, Associations and Recognition


Home Instead Senior Care award logos

British Franchise Association

We actively promote high standards in franchising and help raise the profile of the franchise sector and ethical franchising in general. Ruth Brown, Home Instead, director of business development is a full member of the bfa board, she is a true advocate of franchising and has spoken on many occasions at events across the UK. She is always happy to share here extensive knowledge of franchising with both franchisees and franchisors.

The Queen’s Awards for Enterprise

The Quexhisc-queens_png_pagespeed_ic_vMZHpez40Ren’s Award is hugely prestigious and honours the blueprint for care the brand has created, a bespoke model that delivers dignified, quality care in the home for older people.

The award from the monarch pays testimony to Home Instead’s relationship-led approach, which includes: Homecare visits that typically last a minimum of one hour or longer; A focus on the value of companionship; trips out and practical help with bathing and meal preparation.

CAREGivers and clients matched according to common hobbies and interests.

The Queen’s Award recognises the growth of Home Instead – from the pilot office set up in 2005 by the Brocklebanks – to a robust network of 212 offices across the UK. The brand is made up of a family of business owners who are united in its mission: to change the face of ageing.

Our Awards Pedigree

Our awards pedigree is second to none.  We are as proud of our numerous ‘best franchise’ accolades as we are of the prestigious care awards we have collected.

Standout moments for franchise recognition in our first decade include the overall Gold Award at the British Franchise Association Franchisor of the Year Awards 2013 – the most prestigious accolade in UK franchising and the British Franchise Association Customer Focus Award in 2015. We consistently achieve 5 star franchise satisfaction awards, year on year in the WorkBuzz awards which is based on the feedback of franchisees. Home Instead was also delighted to win the overall ‘Best Franchise Management’ award in 2019.

Our Thought Leaders