Awards, Associations and Recognition
British Franchise Association
We actively promote high standards in franchising and help raise the profile of the franchise sector and ethical franchising in general. Trevor Brocklebank, UK co-founder, sits on the British Franchising Association (BFA) board of directors and holds the position of Committee Chair for Quality Standards for the BFA. He is regularly invited to share his knowledge and experience of franchising at high profile events.
The Queen’s Awards for Enterprise
The Queen’s Award is hugely prestigious and honours the blueprint for care the brand has created, a bespoke model that delivers dignified, quality care in the home for older people.
The award from the monarch pays testimony to Home Instead’s relationship-led approach, which includes: Homecare visits that typically last a minimum of one hour or longer; A focus on the value of companionship; trips out and practical help with bathing and meal preparation.
CAREGivers and clients matched according to common hobbies and interests.
The Queen’s Award recognises the growth of Home Instead – from the pilot office set up in 2005 by the Brocklebanks – to a robust network of 190 offices across the UK. The brand is made up of a family of business owners who are united in its mission: to change the face of ageing.
Our Awards Pedigree
Our awards pedigree is second to none. We are as proud of our numerous ‘best franchise’ accolades as we are of the prestigious care awards we have collected.
Standout moments for franchise recognition in our first decade include the overall Gold Award at the British Franchise Association Franchisor of the Year Awards 2013 – the most prestigious accolade in UK franchising and the British Franchise Association Customer Focus Award in 2015. We took home the Silver UK Customer Experience Award for Best Place to Work in 2015 too, where the strong foundations of our PEAQ survey wowed the judges as an example of best practice.