National office support
Unrivalled quality, unrivalled support
We offer an unparalleled level of support to our home care franchises. This will be tailored to each stage of your business, so that as it grows, its efficiency and profitability will also increase.
The ratio of our franchises to our National Office employees is 3:1 – an industry-leading standard. This underlines the resources we dedicate to franchisee support, including IT, marketing, care quality, training, legislation and accounting. In fact, we’ll help you with all the key elements you’ll need to develop and grow your franchise.
The feedback we receive from our franchisees has led to us being awarded the prestigious 5 Star Franchisee Satisfaction award, a sign of the exceptional support available.
Helping you to develop your business
Following your initial induction support, your Business Development Consultant will guide and support you as you move forward.
Business Development at Home Instead is all about opening up new opportunities for us and for you. Working closely with our Innovation team, the Business Development team will explore new service avenues and partner with the right companies so we can all provide our clients with a well-rounded service. Everything is tested on your behalf so that there’s an off-the-shelf solution ready for your business whenever you’re ready to use it.
Supporting your everyday operations
Marketing – our Marketing team will help you to raise awareness of the brand and services in your local territory as well as on a national level. Franchisees have their own pre-built, customisable website, as well as access to our national recruitment website. We also provide support for online and social media pages.
Innovation and IT – having disrupted the care sector with our model, we ensure this constantly evolves, providing our franchisee network and our clients with the highest levels of service.
General Operations – our in-house support covers a wide range of business needs. It doesn’t stop there though. We have various partners who provide additional support, including PR, HR, accounting and other services.
Helping you to provide first-class care
Our brand and the quality of our service are highly regarded in the home care sector. Our Care Quality team will support you in providing quality care, ensuring the wellbeing of your clients. We will also help you to comply with, and exceed, all legislation governing the home care market.
We provide a triple level of people support, covering recruitment, retention and development. This will enable you to build the right team, so together you can grow the best business in your local area. This includes attracting and onboarding people, which is why we’ve built a strong onboarding support structure to give you the best possible start.