Behind Every Home Instead Franchise: Meet Sanjeev Kaushal, Director of Care and Quality
When you join Home Instead, you are in business for yourself – but never by yourself. Behind every successful franchise office is a National Office team of specialists providing expert guidance across finance, business development, care quality, operations, marketing, compliance and more. In our “Behind Every Home Instead Franchise” series, we introduce the people whose expertise helps franchise owners build strong, sustainable and purpose-led businesses in their local communities.
For anyone considering a franchise in the care sector, one of the biggest questions is how to deliver high-quality care while building a strong and sustainable business.
At Home Instead, care quality is not an add-on. It is the foundation of the entire franchise model.
As part of our “Behind Every Home Instead Franchise“ series, we are introducing Sanjeev Kaushal, Director of Care and Quality.
Sanjeev is a key member of the Home Instead Leadership Team and plays an important role in ensuring every franchise office is supported by robust systems, clear guidance and future-ready care frameworks.
His work helps franchise owners across the UK and Ireland navigate the regulated care sector with confidence while keeping clients, families and Care Professionals at the centre of every decision.
“Providing quality care is the beating heart of what we do at Home Instead, and that is what we are renowned for. But it’s our quality that allows us to understand where clients need future support, and that’s where we will support new and innovative services to make sure clients live their best life at home.”
– Sanjeev Kaushal, Director of Care and Quality
Reassurance in a regulated sector
Joining a regulated industry can feel like a significant step, especially for those who are new to care. At Home Instead, franchise owners are never expected to navigate that journey alone.
Our National Office Care and Quality team works closely with local operations teams to provide the guidance, structure and ongoing support needed to deliver safe, consistent and high-quality care.
That support helps franchise owners understand the local care landscape, maintain strong standards, prepare for regulatory requirements and develop services that meet the changing needs of older people and their families.
For prospective franchisees, this provides reassurance from the very beginning. You are joining a model with trusted systems, experienced people and established processes already in place.
Rather than starting from scratch, owners are supported by a team that understands both the practical realities of care delivery and the importance of building a business around quality.
Quality that supports business confidence
Home Instead has long championed relationship-led care, including minimum one-hour visits and specialist support for conditions such as dementia and more complex care needs.
This focus on quality is a key reason families trust Home Instead, and it is also central to the strength of the franchise opportunity.
For franchise owners, strong care quality supports reputation, client confidence, team pride and long-term business resilience. It helps owners build a business that is not only commercially robust, but genuinely valued in the local community.
Sanjeev’s role is to ensure franchise owners have access to the care frameworks, insight and guidance they need to maintain those standards as their business grows.
Preparing for the future of home care
Sanjeev brings a valuable clinical and regulatory perspective to the Home Instead network, drawing on almost 20 years of healthcare experience across pharmacy, hospital practice, oncology homecare and senior clinical leadership. His background includes specialist cancer care, where he oversaw national cancer medication regimes within the NHS and helped establish oncology homecare services that enabled patients to receive chemotherapy at home from dedicated cancer nurses.
He has also worked as Chief Superintendent Pharmacist for McKesson and served as Board Director of the National Clinical Homecare Association, where he helped shape a five-year plan for clinical home care and worked collaboratively with the NHS to support joined-up services.
As more healthcare services move into the home, his experience helps Home Instead continue to evolve its care model safely and effectively.
This means franchise owners are supported not only to deliver today’s services well, but also to prepare for the future of home care. That includes understanding changing client needs, supporting innovation and ensuring quality remains at the heart of growth.
For franchise owners, this combination of care expertise, proven systems and ongoing National Office support provides confidence. It means they can focus on leading their teams, serving their local communities and building a business rooted in outstanding care.
Watch Sanjeev discuss the future of home care, regulatory change and how Home Instead supports franchise owners to deliver high-quality care.
Part of a wider support network
Sanjeev is part of Home Instead’s wider National Office team of 70 experts working across care quality, operations, business development, finance, marketing, legal, IT, compliance, learning and development, and more.
Together, these teams work behind the scenes to support every franchise owner, helping them grow with confidence while staying true to Home Instead’s relationship-led approach.
See how Home Instead’s National Office teams work behind the scenes to support franchise owners across the UK.
For anyone considering franchise ownership, Sanjeev’s role is a powerful reminder of the support available when you join Home Instead. You are not simply entering the care sector; you are joining a trusted, award-winning franchise network with the expertise to help you deliver care you can be proud of.
This article is part of our “Behind Every Home Instead Franchise” series, introducing the National Office experts who support our franchise owners across every stage of their journey.