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Fast Forward at our National Conference

The theme of our National Conference, held at the ACC in Liverpool last week, was ‘Fast Forward’ and saw our franchise family gather for an incredible two days to celebrate our success to date but, more importantly, look to the future.

We are operating in a rapidly evolving and growing market and we are constantly challenging ourselves to develop our service to enable us to continue to provide the highest quality home care.

Over the two days more than 1,000 delegates from our franchise network of 211 offices heard about how we will continue to disrupt the sector and continue to transform our business to meet the changing needs of our ageing population.

Special guests included Lori Hogan, who co-founded Home Instead in the US 25 years ago and keynote speaker Gary Magenta from Root, who spoke to delegates about organisational change and how to activate strategies, adopt technology and unlock talent amongst our team members.

Jennie Bond, well-known TV presenter and journalist, kept proceedings on track during the first day of the conference which ended with special recognition awards which were presented to franchise owners chosen by their colleagues.

Awards included:

  • Care Ambassador went to Clare Jefferies from our Wimbledon office.
  • Going the Extra Mile was won by Alexis Neighbour from our Watford office.
  • Inspirational Thought Leader went to John Kirk from Home Instead Oxford.
  • Representing Amazing Cultures and Values was won by Catherine and Mike Chalton from the Wirral office.

Two other offices scooped top awards for their outstanding levels of both client and CAREGiver satisfaction from a survey carried out earlier in the year. Michelle Fairless and Gavin Morrigan scooped the ‘Changing the Face of Ageing Award’ for the terrific client results received and Steve and Claire Willoughby received ‘Changing the Face of CAREGiving Award’ for the excellent feedback they received from CAREGivers.

Our CAREGiver of the Year 2019!

A huge highlight of the event was crowning our CAREGiver of the Year 2019. The coveted award was presented to Edward Stoker, who works for our South East Northumberland office, owned by Guy and Carole Kirk. Edward received a standing ovation from delegates for his extraordinary ability to connect with his clients and go above and beyond in his duties.

The Gala Dinner on Saturday night was a fantastic celebration where franchise owners received Milestone Awards in recognition of their business success.

Martin Jones, CEO of Home Instead Senior Care, said: “Our conference is always a real highlight on the Home Instead calendar because it means that the entire network can come together to share new ideas on caring for older people at home.

“I’m pleased to say that this year’s was a great success and our franchisees shared some truly inspiring stories and best practice to continue in our mission to change the face of ageing in the UK.”


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