To us, it’s personal
Home Instead Senior Care Epsom & Mole Valley are renowned for the quality of care we provide our clients in their own homes. It’s award winning, it’s consistently excellent and it’s why we have become the only home care business in Epsom & Mole Valley that the Care Quality Commission rate as “outstanding”. We’ve built this reputation because at Home Instead we love to care and that’s because we only recruit people that love to care. We believe in their quality and we allow them to provide the quality of care they strive to by the way we run our business.
We work hard to exceed our clients’ expectations and make them feel highly valued. We like to say, ‘To us, it’s personal’, and we stand for excellent quality of care and outstanding client service.
Your manner is warm and approachable and you are keen to be a part of a care business that is working hard to change the face of ageing and eager to take on the responsibility that comes with it to drive us on to greater success.
You will be working as part of a professional and compassionate team and so your professionalism as well as your compassion are critical attributes we will be looking for.
The Trainer will be responsible for the delivery and management of training to our team of 120 CAREGivers as well as part of their line management. To be able to deliver the best quality care to our clients it is imperative that our CAREGivers are given the skills and support to allow them to provide the help to our clients that we aspire to. The role will report to the Head of CAREGiver Experience and be part of 3 person team (14 people in the office in total). What sets you apart is your natural compassion for people and wanting to make a difference to the quality of older people’s lives
Main duties :
Deliver the highest level of training for new and existing CAREGivers, in line with Home Instead’s standards – such as Home Instead’s learning and development programme and the Care Certificate.
Responsible for inducting all new CAREGivers
Maintain the training matrix to ensure all refresher courses and new training are completed within the correct timescale. Ensure that key performance targets set for training are achieved.
Ensure that training is up to date for all staff and meets their individual needs.
Maintaining records of all training delivered and due
Being part of the team that delivers annual appraisals to our CAREGivers and identify future training requirements.
Secondary duties :
Support the recruiter to develop a range of strategies and practices to continually improve retention of our staff.
Conduct support visits to clients to provide specific training to staff in areas such as manual handling and to evidence staff are competent and general supervision.
Support staff in obtaining external training such as QCF in Health and Social Care.
Working closely with Client and quality assurance teams to identify root causes of performance issues and to rectify with additional training.
Participation in out of hours call rota (will be paid supplement for this).
Assist in emergency cover of clients if required.
Support recruitment manager in initial chats or interviews with prospective CAREGivers.
The above is not an exhaustive list and the Trainer will be expected to carry out other duties that are within the scope, spirit and purpose of the job.
Skills required :
Must have experience and up to date qualifications in delivering training.
To have great people skills, to be able to be empathetic to our CAREGivers but at the same time clear in what is required of them.
Excellent organisational skills – able to prioritise tasks and follow issues through
Experience in delivering supervisions and appraisals
Good attention to detail.
To live within 30 minute commute from Epsom and have access to transport.
To be a team player.
Salary: £23.5 to £25k depending on experience + bonus + benefits