CQC Report Highlights Care Company's commitment to Clients

The team at Home Instead Senior Care Epsom and Mole Valley is delighted with the results of their recent inspection by the Care Quality Commission (CQC), the regulator of health and social care in England.

Home Instead met all the required standards of care set by the CQC and received high praise from feedback collated from both their clients and staff. These results are extremely important as they provide a clear indication that a care company is operating as it should, and gives clients, and their families, confidence that they are choosing a care service with high standards.

Commenting on the report, Paul and Jill Tame who own and run the Epsom office, said, “We are pleased to have received the stamp of approval from the CQC. Amidst reports in the media that care organisations are lacking in crucial areas of care, it is really important that people are able to access information about quality providers in their area to give them peace of mind. All CQC reports are available on their website (www.cqc.org.uk) and I would urge anyone looking for care to visit the site before deciding on a provider.”

“We place our clients’ needs and wishes at the centre of everything we do and I was particularly pleased that there were so many lovely comments from our clients, for example “I couldn’t cope without them, they are marvellous.  They have brilliant communication and are kind and understanding.”  “The carers are well trained and I don’t think there is anything they could do better for me”.

Paul goes on to summarise the report;

Regular inspections are an effective method of gauging the standard of a service. The essential standards span 16 areas from respect and involvement through to record keeping and staff support. At Home Instead we see these standards as a bare minimum, for us it is about the comments that clients and staff members make which evidences that we are at the forefront of the quality care sector.

We are also elated that our staff members feel supported and valued. Through a variety of different mechanisms we encourage, reward and support our caregiver team. In the social care sector I believe happy clients cannot exist without happy CAREGivers.”

 

A link to Home Instead’s full CQC report has been posted on their website: www.homeinstead.co.uk/epsom. For more information on Home Instead in Epsom or to find out more about joining the caregiver team, please call the office on 01372 741544 or visit: www.homeinstead.co.uk/epsom.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home