Owner - Paul Tame
Before opening Home Instead Senior Care in Epsom I worked as the Chief Financial Officer of a division of a major Investment Bank. It gave me experience in managing a large and diverse team in many different international locations as well as all aspects of customer and service delivery to an exceptional standard.
Since making a career change to start the Home Instead business in Epsom I have been really touched, seeing up close and personal what a difference that quality care can make to people's lives. I love working in our community and am very proud of the service that we are delivering. The heart of our business is the team of wonderful CAREGivers who, like me, truly want to make a difference.
Owner - Jill Tame
I am thoroughly enjoying being back at work now that my three children are growing up. Paul and I made the decision to start our Home Instead business as we wanted to do something that really makes a difference to people’s lives in our community. Every day we are providing high quality care to our clients which helps them to remain at home and independent. We match our CAREGivers very carefully to our clients which means they build lovely relationships and our clients and CAREGivers look forward to seeing each other every visit. I work as the Office Manager, Financial Officer and dementia trainer for our CAREGivers. I also run regular dementia workshops for family members and anyone in our community who would like to know more about dementia. I often work with our clients when our CAREGivers are on holiday, which is extremely rewarding,especially when you come away knowing that you have brightened their day and made a difference.
Registered Manager - Simon Burrowes
I was formerly a residential home manager for adults with learning disabilities and part of a quality support team within nursing services. I joined Home Instead Senior Care as I wanted to work in domiciliary care for a quality driven provider. I have found the experience very rewarding and am very proud of the quality service that we are delivering. The relationship that we have developed with our clients and CAREGivers is first class and we consistently receive fantastic feedback from both.
Rachael Hughes - Deputy Care Manager
I joined the Home Instead team in Epsom as a CAREGiver when they first started back in 2010. I worked for a year and a half as Staff Co-ordinator and then took over the role of Deputy Care Manager in November 2014. I really enjoy working for a company that is so committed to providing quality care to the community. I passed QCF level 5 in Health & Social care in July 2017.
Before joining Home Instead I was at home raising my three children and prior to that I worked for Eurostar as a member of the customer services team.
In my spare time I enjoy walking, jogging, going to the theatre and shopping!
Danielle Peet - Deputy Care Manager
I joined the Home Instead team in December 2018 as Client Services Support Officer. My new role since June 2019 is Deputy Care Manager, so I am now working alongside Simon and Rachael setting up and maintaining new care packages for our clients. I look forward to meeting you and your families when you need our help.
Dawn Tripp - Head of CAREGiver Experience
I joined Home Instead in March 2018 as Recruitment and Retention Officer and am truly overwhelmed at how dedicated and committed the team here are at ensuring our clients receive a quality service and that enough time is provided for our CAREGivers to make sure our clients feel at ease and are able to build great relationships with one another. I began my healthcare career in 2009 in the capacity of Support Worker and progressed within the Human Resource side of the sector. I have worked in both domiciliary care and within Mental Health Hospitals and have a real passion for introducing caring and empathetic individuals who really want to make a difference to people lives.
If you are interested in joining our team as a CAREGiver please call me and I will happily tell you all about the role.
My own time consists of socialising with friends and loved ones. I am a mother of 2 and a grandmother to 1. I enjoy walking and the theatre, although I do neither anywhere near enough.
Amanda Chandler - Senior Staff Co-ordinator
I joined the Home Instead team in December 2014 and I am delighted to be part of a team who can make a difference to people's lives by giving them care and companionship.
I began my working career with the BBC in London working on news and political programmes. After having two children, I have worked with Children’s Services and in the healthcare environment for several years, supporting Community Matrons and health care assistants in the community. Joining Home Instead has meant I can apply all my organisational skills to supporting both our clients and CAREGivers.
I enjoy family time, walking, cycling and good food!
Sally Fahy - Client Services Support Officer
I recently joined the team at Home Instead Epsom in November to support the Care Managers and audit all client activity logs and medication records. I really enjoy what I do and will be happy to help you in any way I can when you call. I have worked in the care industry for a number of years so have a lot of experience to draw on.
Chloe Blayden - Administration and Field Support Officer
I am fairly new to the Home Instead team here at Epsom since December 2018, and already I’m loving my time in my new role. I come from a healthcare background, supporting doctors, nurses and care assistants and feel this will help me in my new role. I am excited to get to know all of the CAREGivers and help support them with their clients. If you phone the office I am likely to be the first port of call so I will be happy to help and direct you to the right person. In my spare time I love to socialise with friends when I’m not at the gym or shopping. I’m also a foodie and love family time!
Becky Erskine-Thomas - Client Services Support Officer
I have been working in care since I was 17. I started off just doing it as a part time job and soon realised I loved it and wanted to look after people for a career. I achieved my level 3 qualification in health and social care in 2016. I started with Home Instead as a CAREGiver, I learnt so much here and met some fantastic people. I moved away and started working in a hospital alongside the nurses, getting a good knowledge of the medical side of care. I am now back with Home Instead working in client services at the office. I still get to go out and meet clients to make sure they are happy with the service they are receiving and to make sure they are getting the correct care. I love meeting new people and talking about hobbies and interests. I like to keep busy even when I am out of work with all my arts and crafts, such as making patchwork quilts to papercrafts.
Michelle Wilson - Staff Co-ordinator
I joined Home Instead in 2016 as a Caregiver then moved into a Senior Caregiver role. I have undertaken numerous courses in the Health and Social Care sector and I have worked in the office as part of the Scheduling team since 2018. I now support the scheduling team and am responsible for being the link between the Scheduling and Caregiver Experience teams, ensuring that our Caregiver’s schedules meet their needs. I enjoy meeting with both Caregivers and clients, providing them with guidance and support. My young family take up most of my spare time but I enjoy Pilates, cycling and all things healthy eating!
Hannah Mason - Staff Co-ordinator
I joined the Home Instead team as a CAREGiver in September 2018 with several clients and now I work as a scheduler in the office. I feel I can use my caregiving experience to help match the right CAREGivers with our ever growing number of clients. I enjoy working at Home Instead as they really care about their clients.
Helen McEntire - Senior CAREGiver
Helen has been working for Home Instead since September 2010 and joined our office team in October 2011. Helen brings a wealth of experience working with people, having worked for the St Peters House project which supports people with HIV, and prior to that supporting people with mental health problems and learning difficulties. Since joining Home Instead, Helen has worked with a number of people with dementia and Alzheimers, and significantly improved their quality of life. In 2012 Helen completed a University of Stirling / City & Guilds dementia care course which was run by our Home Instead office. As well as caring for a number of our clients, Helen provides a mentoring role for our new CAREGivers and is actively involved in quality assurance visits and keeping our clients' care plans up to date.
Hello, I am Monty and I am a Floodle (a cross between Labrador, Poodle and flat coat Retriever). I have a background in stick chasing, ball catching and I am very much a people dog. I have been coming to work at Home Instead ever since I was a 12 week old puppy which is nearly 5 years ago, so I am very much part of the furniture. I have visited a number of clients, which I love to do and all the Caregivers love to visit me in the office.
I apologise that I do have a tendency to bark when people arrive in the office, I don't mean any harm I just want to be your friend!