Paul and Jill Tame opened their Home Instead office in Epsom in March 2010.They have lived in the area for most of their lives which is part of the reason that they are so excited about building a business that makes a difference to so many people in their local community.
Quite simply Home Instead aims to be the home care service provider of first choice for elderly people in and around Epsom, Ewell, Leatherhead, Banstead and Dorking as well as having a positive impact on the wider community as a whole.
All support is bespoke and individually planned for each client, a great deal of effort is spent matching one of the team to the person we are supporting ensuring continuity of care. Visits are not rushed and Home Instead understands the importance of spending time supporting clients on a social and emotional level as well as getting the necessary 'jobs' done. This enables CAREGivers to form a close relationship with their clients, providing a person centred care service which is built around the requirements of each individual. This can vary from assistance with shopping trips, companionship, escorting to appointments or social engagements as well as home help, meal preparation, personal care, support with medication and much, much more.
Home Instead recognises that some clients have more specialist needs and so have invested heavily in training programmes for staff in many areas but especially in supporting people living with Alzheimer's and other forms of dementia. We were very proud to have won the Epsom and Ewell Business award category for “Best Company for Training and Development”. We are also designing training programmes for the families and loved ones of those we support who suffer from dementia.
CAREGivers will encourage, stimulate and assist clients in a variety of day to day activities to maintain their independence and improve their quality of life.
All CAREGivers are carefully chosen for their empathy and nurturing qualities, their caring and respectful approach to the elderly, their reliability and their willingness to match their valuable skills with the excellent training that Home Instead has to offer.
All staff have gone through a rigorous selection process which includes enhanced DBS checks and the provision of six references before training begins. This recruitment and training approach leads to the delivery of a high quality service and a contented, happy team.
The feedback that we have received from clients has been truly uplifting, here are some quotes from a few:
“I am more than happy with the CAREGiver you have chosen for me. We have lots in common and her help has been really useful.”
“Thank you for being Home Instead”
"The day I decided to use Home Instead was the best day of my life"
"You not only met but exceeded my expectations. The sympathy and understanding from my first meeting with Simon was reflected in all my dealings with your staff"
“Once again, thank you for the unfailingly helpful service we had from you. I would recommend you to anyone”
Please also have a look at our Local News section to read about how we have made a difference.
The Epsom Home Instead Office is part of a global network of more than 975 locally owned and operated offices.