Changing the Face of Ageing’ Award
We have received national recognition, earlier this month we were presented with the ‘Changing the Face of Ageing’ Award at the annual Home Instead National Conference. The award recognises the office’s incredible outcome of a ‘satisfaction survey’ recently conducted anonymously by an independent research company across the national Home Instead network of more than 190 offices.
The results highlighted the fact that our clients were amongst the most satisfied, nationwide.
As you can imagine we were absolutely delighted with the results of the survey, in which 100% of clients stated that they are well matched with their caregivers. 100% of clients responded that they would be likely or very likely to recommend Home Instead and 98% reported that their caregiver arrives on time.
One client commented on the service they receive from us by saying (as written): ‘Home Instead carers have made a huge difference to my life. They have enabled me to live independently and are wonderful. They will do anything for you and are so friendly’.
Another client said (as written): ‘Homeinstead provide excellent care in a professional, friendly, reliable, respectful and considerate way. This has improved the quality of my life and enabled me to live safely and securely in my own home with dignity and independence. My life has become so much happier thanks to the support of their very well trained carers.’
We are so pleased to have received this accolade. It is testament to the hard work done day in day out by our fantastic team. A desire to change the face of ageing by caring for people in their own homes, the way they want to be cared for, runs through everything we do and we are proud to have received this acknowledgment.
Our award was given to us at the annual national Home Instead conference with me this year was my mother, Jennifer and our office trainer, Debbie Dore.
For any more information on Home Instead Epping Forest please contact me,
Telephone 01992 666777, email [email protected]