Home Care in Theydon Bois

We have used Home Instead for about 18 months and we have found them more than helpful and always ready to oblige in any task. It is always done with a cheerful manner and my husband and I look forward to their visits. They always arrive on time and we are informed if they are going to be late because of traffic or weather. Our dealings with the office have been very professional.

Punctual, friendly, considerate and thoughtful carers. The office staff are extremely efficient and thorough, well informed, always helpful and always available. We would highly recommend this company.

We have used Home Instead (Epping) to care for my cousin who is a happy but vulnerable chap in his 60s for over three years now. We are so happy we have as he is very well cared for and knows and likes the team.

Truly outstanding quality of care which has enabled me to continue living independently in my own
home for the past 8 years. The care has been flexible and tailored to my changing needs. The continuity
of care givers has been marvellous and I enjoy seeing carers I know well. Top Marks! –

We have used Home Instead for around seven years and cannot recommend them highly enough! Their care professionals are exactly that – caring and professional. The benefits to her have been remarkable, both practical and emotional. The communication found with caregivers and management is excellent, and the additional services available make the overall relationship very reassuring.

I found Home Instead to be very professional and very respectful of my mother’s needs, always on time and kept me informed of anything that they thought could be out of the normal. Every lady that cared for my mother was excellent in their work, and very friendly. I would recommend this company.

The ladies that come in are friendly and chatty.
They are very caring and work at my pace.
I never feel rushed. I am very pleased with the service.
The admin and service leads always try and be flexible with my bookings.
I’d recommend the service.

I’m writing to express my deepest gratitude for the exceptional care you provided to my father during the last months of his life. Your team’s kindness, patience, and respect towards him were a great comfort not only to him but to the family. The care and genuine compassion shown by your staff will always be remembered very fondly and we count ourselves so lucky to have met each of you.

My mother has shared with me how much the friendships she developed with Wendy and Jane mean to her. Their presence has been a reassuring comfort and I cannot thank them enough for being there for her as well.

Home Instead fought for dad every day when he was in Hospital against a system which is under way too much pressure and bureaucracy. Thank you, from the bottom of my heart.

I am also reaching out with a special thanks to the carers who were with my father when he passed away. Unfortunately, I didn’t catch their names during the brief times we met, but their sensitivity and kindness during such an intense and difficult moment did not go unnoticed. Please convey my heartfelt thanks to them; I cannot imagine the emotional toll it takes and I hope they are doing okay.

The entire team has been nothing short of wonderful, and it is clear to me that it takes extraordinary people to do what you do every day.

Thank you once again for everything.