CQC have recently published a report that was presenetd to Parliament which describes the state of health care and adult social care services in England for the period from April 2011 to March 2012. It draws on evidence from their register of care services, inspections and themed inspection programmes, and the experiences of people who use services.
This is the first year that they inspected NHS, independent healthcare and adult social care services for a complete year under our the new system of registration, and therefore against one set of national standards of quality and safety. The report focuses in particular on the extent to which services across all sectors treat people with dignity and respect and involve them in decisions about their care. It notes that in some areas staffing and skill mix issues, combined with the need to care for people with increasingly complex conditions, are beginning to affect the quality of care being delivered.
Where services fail, they found, not surprisingly, three common factors which contribute to this: providers who try to manage with high vacancy rates or the wrong mix of skills; an attitude to care that is ‘task-based’, not person-centred; and a care culture in which the unacceptable becomes the norm.
This is why Home Instead Senior Care, when delivering care at home in Telford, Newport, Bridgnorth and surrounding areas, is so very different to the 'norm'. We focus on recruiting the right CAREGivers, that is we employ people who want to make a genuine difference to peoples lives and ensuring that they are appropriately trained. The individual's needs and wishes always come first - not the task, and our mission is 'To be the best in all that we do by commiting to continual improvement in quality.'