Meet the team

Collage of CAREGivers


Our CAREGivers are at the heart of Home Instead and we couldn't do what we do without them. Every single member of the team are super stars, constantly working to our values and always going above and beyond what is expected of them. We are thankful to have each and every one working alongside us to ensure that only the most 'outstanding' care is provided to our clients

Jason Warren - Owner

Jason Warren - Owner

As a young newly married father of one, I needed a
reliable, flexible job that I could work around my childcare commitments and literally stumbled into the world of care. My first role was as a support worker, helping young adults with Learning Difficulties.

It was as tough role, as I had never done anything like this before, particularly supporting someone who has complex needs, however I was hooked by the fact that I was helping them enjoy life, in my own small way.

That was over twenty years ago, and in that time my career progressed. I have worked in residential, mental health, elderly and home care and have honestly seen the good, the bad and the ugly of the care industry. My final role was as Operations Director with a large national organisation. However I felt that something was missing, and I realised that I hankered after the hands on, close, personal touch of working directly with clients, seeing the immediate impact that my actions could have on a persons quality of life.  Finding Home Instead Senior Care was like finding a needle in a haystack.

Our approach to caring for someone in their own home is so refreshingly different, where peoples wishes and desires are at the heart of their care and where we genuinely support clients as if they were our own family is fantastic.

Jenny Warren - Owner

Jenny Warren - Owner

Having worked for many years in marketing and sales for a number of businesses, from large organisations such as
Kellogg’s and Nestle to a small local school, I always felt that something was missing. After having my children I realised that we can make such a big difference to peoples lives, often by making small simple gestures, such as a smile or an act of
kindness, and I wanted to do something that genuinely made a lasting difference. While trying to figure out how I could do this, we found Home Instead Senior Care, and I have not looked back since.

I am so proud of the fact that we make a difference each and every day, not only to our clients, but also to their families, friends and neighbours. It is a real privilege for us to be invited into someone's home, to help care and support them, sometimes during very stressful periods of time, and to make their lives better, in whatever small way that we can.

Bright Gurupira - General Manager

Bright Gurupira - General Manager

I joined Home Instead as General Manager in September 2019 after having spent over 15 years in Management and Operational roles within the private care sector. I have a great passion for developing teams. My career thus far has been very rewarding and satisfying in knowing that we have always done our very best to ensure good health, happiness and safety for everyone we've supported. 

I was attracted to Home Instead by their values and their very clear ambitious spirit and I know that I will be leading a fantastic team whose vision continues to be “the best that we possibly can be whilst delivering quality and consistent care”. My role will involve continuing to tether the business to its purpose and working with local communities to enable people to live more fulfilling lives through our support and companionship. I care deeply about helping people to live better lives and look forward to a fantastic journey ahead.

Louise Downing - Registered Manager

Louise Downing - Registered Manager

Having worked in residential care since my early twenties, I felt that there was a better way to support older people as living in a residential home isn't what everyone wants. But I didn't want to join a traditional homecare organisation that was about seeing over 20 different clients a day and with visits of just 15 minutes, to me, it isn't quality. Quality is about seeing the same face everyday day and having time to build a proper relationship, so that we earn the trust of our clients and can then really support them how they would like to be cared for. 

When I came across Home Instead Senior Care it was a breath of fresh air, giving care each and every day how it should be done. The client is at the heart of everything we do and we will not compromise on our standards, caring for a families loved one is a privilege and not to be taken lightly.

Katey Griffiths - Head of Care

Katey Griffiths - Head of Care

For many years I worked in hospitality however after a break from employment due to the birth of my two children,  and the passing of my dad I decided to switch up careers and become a carer. With my previous company I was able to progress to a Senior Carer before becoming a full time Trainer, focusing on supporting those new to care with the Care Certificate and moving and handling practices as someone once did with me. In December 2018 I was made redundant however luck was on my side as I came across Home Instead later on that month and joined the team as a Field Support Officer. Due to continuous business growth I quickly made my way to become Head of Care in August 2018. I really enjoy working with my Home Instead family and take pride in knowing we make a difference in the best way possible.

Kerry Ferguson - Head OF Client Experience

Kerry Ferguson - Head of Client Experience

Kerry's role is key to the success of providing consistent, high quality care at home to our clients, in Telford, Newport, Bridgnorth, Market Drayton and surrounding areas, and a rewarding fulfilling care job to our CAREGivers.

Having worked in the care sector for many years Kerry was looking for an office based role that would help her achieve the work life balance she was looking for. 

Kerry is responsible for the overall client experience


Amy Wynn - Recruitment Lead

Amy Wynn - Head of CAREGiver Experience


I’ve been in recruitment since 2013.  My recruitment journey started within the training sector as a Recruitment and Placements Coordinator for PM Training.  After being made redundant I made my move into the Care sector as a Recruitment Consultant for Medacs Healthcare, an agency who provide staff to the NHS.  Moving onto Internal Recruitment for Allied Healthcare which I quickly realised is what I enjoyed.   Although, the role at Allied didn’t have enough candidate interaction for me, I’m a people person and love getting to know someone I’m working with and being able to build lasting relationships with those people.   

So, after having my twin boys in April 2017 I decided a fresh start, a job with more candidate interaction was needed, when I found Home Instead.  I immediately loved what the company was about, their values and the interaction they had with all of their staff. 

Hayley Hatch - CAREGiver Training and Development Lead

Hayley Hatch- CAREGiver Training and Development Lead

I decided to become a Community Carer after I got married to get back “into the field” for a while. I then decided that my wide and varied knowledge and skills needed to be put to better use, so in February 2017, I applied to Home Instead Senior Care  and I became a Care Co-Ordinator dealing with all Clients and CAREGivers. In November 2017, I had the opportunity to progress into Mentoring and Training, which is both a passion and strength. I support new CAREGivers from Day one of their Orientation Training until they have completed their induction with us. This is a fantastic role in which, i am able to support and  witness our amazing CAREGivers knowledge and confidence grow in supporting our wonderful clients. I really enjoy the challenges to strive and continue to improve on our already outstanding Training programme.

I am a strong believer in leading by example and treating others as you would wish to be treated yourself.  After all, we will all be old one day and may need assistance

Laura Mitchell - Head of Finance and Business Administration

Laura Mitchell - Head of Finance and Business Administration

Before I joined Home Instead I was working in the Hospitality trade but felt I wasn’t satisfied and wanted a change. I enrolled with Shropshire County Training to do an apprenticeship in Business and Administration, and soon came across the advert for Home Instead.

I had always thought about beginning a career within the Care sector, especially as I spent a lot of time with my Grandparents who have both been diagnosed with dementia. So when I met Jenny  I was greatly impressed with the Home Instead approach to care, I was sold!

I started as the office admin apprentice, and quickly worked my way up to the Finance Assistant position which is responsible for all aspects of payroll and invoicing 


Becca Ball - Recruitment & Engagement Support

Becca Ball - Recruitment & Engagement Support

After finishing my A-Levels in psychology, law and history in 2015 I knew that I wasn’t yet ready for university. So while my friends were busy cramming all of their things into suitcases, I decided to apply for an apprenticeship here at Home Instead. This way I could gain experience in a working environment and also a qualification in Business Administration at the same time. Having been here for a few years now I have progressed to the role of a Recruitment and Engagement Support Officer and I can definitely say that the decision to join the company was the right one as I have been able to develop existing abilities and learn new skills necessary to succeed in the world of work.  

I support Amy in managing initial enquiries from CAREGivers, am responsible for the HR process and constant engagement with the team

CAREGiver Field Support Smiling at the Camera

Demelza Edwards - CAREGiver Field Supervisor

I started working within the care sector over 20 years ago, working in a variety of care settings, including nursing, mental health, learning disabilities, acquired brain injury, end of life and dementia care. I have earned many qualifications over my career. I am especially proud to have been nominated for LD carer of the year 2009.  I worked my way up to Manager level, but I missed providing 1-1 care and making a positive change to people’s lives. So decided to come back into care as a caregiver. So I hope to bring my knowledge and experience to my role as Field Support Officer. I am blessed to have been given the chance to work alongside a care company with real family values, I am excited for my future with this outstanding company.

Community Engagement Manager Smiling at Camera

Siobhan Davis - Community Engagement Manager

Before I joined Home Instead I worked in recruitment and also Managed a Branch. 

During my time within recruitment, I would say one of the most rewarding and enjoyable parts of my role was working with people with a range of skills and experiences, from working with those who was seeking their first job to those who were looking for the next level career move. I enjoyed developing my own team’s skills and those of my candidates, ensuring that they had the right information and tools to succeed. 

When I wasn’t developing staff and candidates, I was consulting companies with the planning of both short and long recruitment goals and solutions.  Unfortunately, redundancy forced the end of my employment and so the Job search begun, with very little job opportunities in the recruitment sector, I decided to embark on a new career. I always knew whatever sector I worked in would need to consist of working with people directly as this is my passion.  I learnt of home Instead and was immediately excited of the concept and how uniquely care is delivered. The warmth and passion of all the staff is apparent, it truly is a Customer and people Centric organisation that I am so proud to have joined.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady