Our CAREGivers are at the heart of Home Instead and we couldn't do what we do without them. Every single member of the team are super stars, constantly working to our values and always going above and beyond what is expected of them. We are thankful to have each and every one working alongside us to ensure that only the most 'outstanding' care is provided to our clients
Jason Warren - Owner
As a young newly married father of one, I needed a
reliable, flexible job that I could work around my childcare commitments and literally stumbled into the world of care. My first role was as a support worker, helping young adults with Learning Difficulties.
It was as tough role, as I had never done anything like this before, particularly supporting someone who has complex needs, however I was hooked by the fact that I was helping them enjoy life, in my own small way.
That was over twenty years ago, and in that time my career progressed. I have worked in residential, mental health, elderly and home care and have honestly seen the good, the bad and the ugly of the care industry. My final role was as Operations Director with a large national organisation. However I felt that something was missing, and I realised that I hankered after the hands on, close, personal touch of working directly with clients, seeing the immediate impact that my actions could have on a persons quality of life. Finding Home Instead Senior Care was like finding a needle in a haystack.
Our approach to caring for someone in their own home is so refreshingly different, where peoples wishes and desires are at the heart of their care and where we genuinely support clients as if they were our own family is fantastic.
Jenny Warren - Owner
Having worked for many years in marketing and sales for a number of businesses, from large organisations such as
Kellogg’s and Nestle to a small local school, I always felt that something was missing. After having my children I realised that we can make such a big difference to peoples lives, often by making small simple gestures, such as a smile or an act of
kindness, and I wanted to do something that genuinely made a lasting difference. While trying to figure out how I could do this, we found Home Instead Senior Care, and I have not looked back since.
I am so proud of the fact that we make a difference each and every day, not only to our clients, but also to their families, friends and neighbours. It is a real privilege for us to be invited into someone's home, to help care and support them, sometimes during very stressful periods of time, and to make their lives better, in whatever small way that we can.
Bright Gurupira - Operations Director
I joined Home Instead in September 2019 after having spent over 15 years in Management and Operational roles within the private care sector. I have a great passion for developing teams. My career thus far has been very rewarding and satisfying in knowing that we have always done our very best to ensure good health, happiness and safety for everyone we've supported.
I was attracted to Home Instead by their values and their very clear ambitious spirit and I know that I will be leading a fantastic team whose vision continues to be “the best that we possibly can be whilst delivering quality and consistent care”. My role will involve continuing to tether the business to its purpose and working with local communities to enable people to live more fulfilling lives through our support and companionship. I care deeply about helping people to live better lives and look forward to a fantastic journey ahead.
Katey Griffiths - Head of Care
For many years I worked in hospitality however after a break from employment due to the birth of my two children, and the passing of my dad I decided to switch up careers and become a carer. With my previous company I was able to progress to a Senior Carer before becoming a full time Trainer, focusing on supporting those new to care with the Care Certificate and moving and handling practices as someone once did with me. In December 2018 I was made redundant however luck was on my side as I came across Home Instead later on that month and joined the team as a Field Support Officer. Due to continuous business growth I quickly made my way to become Head of Care in August 2018. I really enjoy working with my Home Instead family and take pride in knowing we make a difference in the best way possible.
Andrea Pugh Recruitment Lead
I started my career as a recruitment apprentice in Domiciliary care almost 9 years ago.Since that time I have worked in various parts of the healthcare sector, including Emotional and Behavioral Difficulties, Elderly care and SEN. I have been in the role of CareGiver so I have a true understanding of what it is like to make a difference and what the role is like to be able to guide new employees on their journey. I miss hands on care but still feel I am contributing to the sector in some way.I have developed my skills to grow within my roles to now be able to Lead the Recruitment Department at Home Instead and work with Becca to give the smoothest and professional onboarding experience to our new staff. You will also see myself and Jenny Henderson collaborating often. I am here to help you with any employee relation or recruitment queries.
Becca Ball - Recruitment & Engagement Support
After finishing my A-Levels in psychology, law and history in 2015 I knew that I wasn’t yet ready for university. So while my friends were busy cramming all of their things into suitcases, I decided to apply for an apprenticeship here at Home Instead. This way I could gain experience in a working environment and also a qualification in Business Administration at the same time. Having been here for a few years now I have progressed to the role of a Recruitment and Engagement Support Officer and I can definitely say that the decision to join the company was the right one as I have been able to develop existing abilities and learn new skills necessary to succeed in the world of work.
I support Andrea in managing initial enquiries from CAREGivers, am responsible for the HR process and constant engagement with the team.
Hayley Hatch- CAREGiver Training and Development Lead
I decided to become a Community Carer after I got married to get back “into the field” for a while. I then decided that my wide and varied knowledge and skills needed to be put to better use, so in February 2017, I applied to Home Instead Senior Care and I became a Care Co-Ordinator dealing with all Clients and CAREGivers. In November 2017, I had the opportunity to progress into Mentoring and Training, which is both a passion and strength. I support new CAREGivers from Day one of their Orientation Training until they have completed their induction with us. This is a fantastic role in which, i am able to support and witness our amazing CAREGivers knowledge and confidence grow in supporting our wonderful clients. I really enjoy the challenges to strive and continue to improve on our already outstanding Training programme.
I am a strong believer in leading by example and treating others as you would wish to be treated yourself. After all, we will all be old one day and may need assistance,
Demelza Edwards - CAREGiver Field Supervisor
I started working within the care sector over 20 years ago, working in a variety of care settings, including nursing, mental health, learning disabilities, acquired brain injury, end of life and dementia care. I have earned many qualifications over my career. I am especially proud to have been nominated for LD carer of the year 2009. I worked my way up to Manager level, but I missed providing 1-1 care and making a positive change to people’s lives. So decided to come back into care as a caregiver. So I hope to bring my knowledge and experience to my role as Field Support Officer. I am blessed to have been given the chance to work alongside a care company with real family values, I am excited for my future with this outstanding company.
Siobhan Davis - Community Engagement Manager
Before I joined Home Instead I worked in recruitment and also Managed a Branch.
During my time within recruitment, I would say one of the most rewarding and enjoyable parts of my role was working with people with a range of skills and experiences, from working with those who was seeking their first job to those who were looking for the next level career move. I enjoyed developing my own team’s skills and those of my candidates, ensuring that they had the right information and tools to succeed.
When I wasn’t developing staff and candidates, I was consulting companies with the planning of both short and long recruitment goals and solutions. Unfortunately, redundancy forced the end of my employment and so the Job search begun, with very little job opportunities in the recruitment sector, I decided to embark on a new career. I always knew whatever sector I worked in would need to consist of working with people directly as this is my passion. I learnt of home Instead and was immediately excited of the concept and how uniquely care is delivered. The warmth and passion of all the staff is apparent, it truly is a Customer and people Centric organisation that I am so proud to have joined.
Sam Buckley - Client Care Supervisor.
I started my care experience years back when I worked for the Martha Trust in Hereford, providing lifelong and respite care for people with profound intellectual and physical disabilities. I then married, had 3 children and moved to Germany where I worked for the Army Welfare service for many years before returning to the UK in 2013. I held a couple of roles within schools before finding Home Instead in 2019 and have never looked back. Starting out as a CAREGiver, I have since moved into the office team first as an Oncall Supervisor and now as a Client Care Supervisor which I’m really enjoying, particularly as I have first hand experience providing quality care for our clients myself. I have achieved my NVQ level 2 in Health and Social care, a level 2 in End of Life and a level 2 in Dementia Care in this time and I hope to continue growing with Home Instead in the years to come.
Jenny Henderson - Recruiter/Coordinator
After having my three daughters and becoming a full-time mom, I cared for my Grandad for 4 years until he passed away. I then decided after taking a few months out that I wanted to give something back to the Community and went back to work as a Recruitment Consultant within Healthcare. I grew with the business and became Regional Safeguarding and Compliance Officer for several branches. I changed my career path after working away from home and not being able to support my daughters with their GCSES’s. I soon found I was missing the Care Sector and needed to return to it, I also believe this is what my Grandad would of wanted. I applied for the role at Home Instead Senior Care where I will be focusing on growing the South Area with Recruitment and also scheduling for the Caregivers.
Julie Lee - Finance Administration
Having worked within various industries such as hospitality, catering, property and healthcare over the last 20 years, I was able to develop my customer service and administrative skills within these sectors and subsequently found a passion with Accounts.
Over the last 6 years I have been able to build upon my knowledge in more accounts specific roles and gain invaluable experience within various sectors. I was looking for a role where I could utilise and further develop these existing skills, within an environment that I could grow in and most importantly where employees are valued for their hard worth ethics. When I came across Home Instead I knew this was the role for me as not only does it tick all of those boxes but it has core values that resonate with myself in a personal and professional capacity, linking nicely to my customer service background. I’m excited to be a part of a great team that has its clients and CAREGivers at the heart of everything they do'