Meet the team

Collage of CAREGivers

Care Professionals

Our Care Professionals are at the heart of Home Instead and we couldn't do what we do without them. Every single member of the team are super stars, constantly working to our values and always going above and beyond what is expected of them. We are thankful to have each and every one working alongside us to ensure that only the most 'outstanding' care is provided to our clients

Jason Warren - Owner

Jason Warren - Owner

As a young newly married father of one, I needed a
reliable, flexible job that I could work around my childcare commitments and literally stumbled into the world of care. My first role was as a support worker, helping young adults with Learning Difficulties.

It was as tough role, as I had never done anything like this before, particularly supporting someone who has complex needs, however I was hooked by the fact that I was helping them enjoy life, in my own small way.

That was over twenty years ago, and in that time my career progressed. I have worked in residential, mental health, elderly and home care and have honestly seen the good, the bad and the ugly of the care industry. My final role was as Operations Director with a large national organisation. However I felt that something was missing, and I realised that I hankered after the hands on, close, personal touch of working directly with clients, seeing the immediate impact that my actions could have on a persons quality of life.  Finding Home Instead Senior Care was like finding a needle in a haystack.

Our approach to caring for someone in their own home is so refreshingly different, where peoples wishes and desires are at the heart of their care and where we genuinely support clients as if they were our own family is fantastic.

Jenny Warren - Owner

Jenny Warren - Owner

Having worked for many years in marketing and sales for a number of businesses, from large organisations such as
Kellogg’s and Nestle to a small local school, I always felt that something was missing. After having my children I realised that we can make such a big difference to peoples lives, often by making small simple gestures, such as a smile or an act of
kindness, and I wanted to do something that genuinely made a lasting difference. While trying to figure out how I could do this, we found Home Instead Senior Care, and I have not looked back since.

I am so proud of the fact that we make a difference each and every day, not only to our clients, but also to their families, friends and neighbours. It is a real privilege for us to be invited into someone's home, to help care and support them, sometimes during very stressful periods of time, and to make their lives better, in whatever small way that we can.

Elaine Adshead - Registered Manager

Elaine Adshead - Registered Manager

Since starting as a carer in 2010 for a community care company, my passion for care has grew immensely. I have worked in all areas of the care sector, including community care, independent living, and a care home. I have worked my way through most roles, including supervisor, assistant manager and then onto manager. I am a very driven person who strives to do the best I can for the clients we care for.

I am very excited about my role here at home instead, and feel very proud to work for a company that truly cares and has a great passion for what they do.

Paula Fowler

Paula Fowler - Deputy Care Manager (North Office)

'Having worked many years in manager roles I had the opportunity to change into care, something wanted to do for a very long time. I have had 3 years’ experience now in the care sector in residential then when the pandemic came along, I could see the struggles and felt I could help most within the community and I have never looked back. In my most recent role my focus was scheduling and supporting out in the field therefore I have a wealth of knowledge and experience to bring to the Home Instead table.

I have a very cheery disposition which you will soon hear when I answer the phone. When not in work I enjoy family time which is very important to me.

What drew me to Home Instead was the ethos of ‘companionship’ and ‘To us it’s personal’, I look forward to working with the Home Instead family and our lovely clients as we continue to grow

Katey Griffiths - Deputy Care Manager

Katey Griffiths - Deputy Care Manager (South Office)

For many years I worked in hospitality however after a break from employment due to the birth of my two children,  and the passing of my dad I decided to switch up careers and become a carer. With my previous company I was able to progress to a Senior Carer before becoming a full time Trainer, focusing on supporting those new to care with the Care Certificate and moving and handling practices as someone once did with me. In December 2018 I was made redundant however luck was on my side as I came across Home Instead later on that month and joined the team as a Field Support Officer. Due to continuous business growth I quickly made my way to become Head of Care in August 2018 before moving to our South Office in 2022 and becoming a Deputy Care Manager. I really enjoy working with my Home Instead family and take pride in knowing we make a difference in the best way possible.

Sam Buckley Client Care Supervisor

Sam Buckley - Office Supervisor (South Office)

I started my care experience years back when I worked for the Martha Trust in Hereford, providing lifelong and respite care for people with profound intellectual and physical disabilities. I then married, had 3 children and moved to Germany where I worked for the Army Welfare service for many years before returning to the UK in 2013. I held a couple of roles within schools before finding Home Instead in 2019 and have never looked back. Starting out as a CAREGiver, I have since moved into the office team first as an Oncall Supervisor and now as a Office Supervisor which I’m really enjoying, particularly as I have first hand experience providing quality care for our clients myself. I have achieved my NVQ level 2 in Health and Social care, a level 2 in End of Life and a level 2 in Dementia Care in this time and I hope to continue growing with Home Instead in the years to come.

CAREGiver Field Support Smiling at the Camera

Demelza Edwards - Area Supervisor (North Office)

I started working within the care sector over 20 years ago, working in a variety of care settings, including nursing, mental health, learning disabilities, acquired brain injury, end of life and dementia care. I have earned many qualifications over my career. I am especially proud to have been nominated for LD carer of the year 2009.  I worked my way up to Manager level, but I missed providing 1-1 care and making a positive change to people’s lives. So decided to come back into care as a caregiver. So I hope to bring my knowledge and experience to my role as Field Support Officer. I am blessed to have been given the chance to work alongside a care company with real family values, I am excited for my future with this outstanding company.

Becca Ball - Recruitment & Engagement Support

Becca Ball - Compliance and Office Administrator

After finishing my A-Levels in psychology, law and history in 2015 I knew that I wasn’t yet ready for university. So while my friends were busy cramming all of their things into suitcases, I decided to apply for an apprenticeship here at Home Instead. This way I could gain experience in a working environment and also a qualification in Business Administration at the same time. Having been here for a few years now I have progressed to the role of a Complaince and Office Administrator and I can definitely say that the decision to join the company was the right one as I have been able to develop existing abilities and learn new skills necessary to succeed in the world of work.  

I support the wider team with a range of tasks from HR processes, finance and more

Community Engagement Manager Smiling at Camera

Siobhan Davis - Community Engagement Manager

Before I joined Home Instead I worked in recruitment and also Managed a Branch. 

During my time within recruitment, I would say one of the most rewarding and enjoyable parts of my role was working with people with a range of skills and experiences, from working with those who was seeking their first job to those who were looking for the next level career move. I enjoyed developing my own team’s skills and those of my candidates, ensuring that they had the right information and tools to succeed. 

When I wasn’t developing staff and candidates, I was consulting companies with the planning of both short and long recruitment goals and solutions.  Unfortunately, redundancy forced the end of my employment and so the Job search begun, with very little job opportunities in the recruitment sector, I decided to embark on a new career. I always knew whatever sector I worked in would need to consist of working with people directly as this is my passion.  I learnt of home Instead and was immediately excited of the concept and how uniquely care is delivered. The warmth and passion of all the staff is apparent, it truly is a Customer and people Centric organisation that I am so proud to have joined.

Orrin Urquhart - Recruitment Manager

Orrin Urquhart - Recruitment Manager

Being a very driven person who has high expectations of myself, I’ve always wanted to be the best at whatever I do. Due to circumstances, this lead me to the Care industry for 13 years working in Nursing, Residential, EMI and Learning Disabilities backgrounds. Going from a being a CAREGiver to an Assistant Manager learning the sector throughout, I loved motivating and inspiring people to progress. I left care in 2019 to learn more about training providers and Recruitment, which is where I found my niche, helping people find work, training, or both to better themselves to progress in their professional lives. In the past 18 months I’ve worked within a group of companies recruiting, working alongside the DWP and using other resource outlets, adapting my knowledge and skills to recruit over 250 candidates progressing them into employment and training.

Training and Development Manager

Martyn Titcombe - Training and Development Manager

I have been involved in delivering care training over the past 20 years and I am excited to be involved in the training, development and support of care professionals and their learning journeys, as well as my own.

In the past I owned my own care company, supporting clients with learning disabilities, autism and clients with a brain injury.

 After a short sabbatical I didn’t want to return to having the responsibility of running a business but wanted to return to delivering training, where my passion lies. I sought to find a company and like- minded people for whom I would be working with who shared the same values and ethos that matched my own for supporting clients and the staff that cared for them.

Home Instead is just what I have been looking for, as we work together as a team to help provide a quality service and give support and confidence to those that choose to join us as care professionals.

Sue Warner - Area Supervisor

Sue Warner - Area Supervisor

I started my journey in the care sector while caring for my own dear mother after she found herself living with Alzheimer's Disease. I never looked back after that and have worked mainly in Residential settings for Adults with learning Disabilities and Challenging Behaviours before coming to Home Instead. I feel very lucky and honoured to have secured the position of an Area Supervisor and can't wait to get out and about in the community to support our Care Professionals and Clients.

Carol Braid - Weekend Oncall Supervisor

Carol Braid - Weekend Oncall Supervisor

My journey into care began when I was 12, watching my mom take care of my grandad and me helping the elderly neighbour next door. I started my 1st job in a care home when I was 18, where it honestly didn’t feel like work whatsoever as I enjoyed being there and it is here where my passion for care grew. To know I could make a small difference to peoples lives to help them live safer, happier and give them a purpose was what I worked for.
During my career path I switched to domiciliary care and quickly became a senior care giver and senior team leader, working towards and achieving my QCF levels 2 & 3 and dementia care qualifications. I had a few breaks for my growing family but always returned to care. When I moved to Telford, I was happy to see a Home instead office, as I have previously worked for a HI franchise and am familiar with their standards, ethos and their values which I also carry. I have passion for care and a drive to learn and I'm looking forward to growing at Home Instead.