CAREGiver of the Year 2021 Award
The run-up to the end of the year can mean a lot of things for many people. For us, it signifies the time to decide and present our prestigious CAREGiver of the Year Award. With no lack of options, this year's winner can feel particularly content that she has done a truly outstanding job at representing Home Instead Ealing and risen above all challenges to deliver an exceptional CAREGiver experience for her grateful clients. That person is no other than Maliva Gracias - our 2021 CAREGiver of the year!
Maliva joined us back in October 2016, and quickly established herself as a hard-working and reliable individual who is always willing to go the extra mile to satisfy her client's needs. Consequently, she has been involved with client's requiring disability, dementia and end-of-life care. Our owner, Tony Hussain, states, "What really shows in Maliva’s qualities is her professionalism, consistency and flexible approach with each client. She is a credit to her family and Home Instead."
We presented Maliva with her award at our annual CAREGiver award presentation ceremony. Her reaction was typically understated - gratitude with a hint of shock!
One of our client's relatives had the following to say about Maliva's performance as a CAREGiver:
We are so grateful to Maliva for the care she offers our mum. We can always depend on her to be there and she has often gone above and beyond, especially by being more than happy to step in to cover when other carers have been absent. Maliva’s communication skills are also very clear and we can always feel reassured by her notes in the portal. Maliva is especially thoughtful with our mum when it comes to chatting about the birds in the garden and helping her to feed them, and also showing tenderness towards Mum with her aches and pains by giving her a gentle back rub. We offer our heartfelt thanks to Maliva and value and appreciate her very much.
Congratulations Maliva, and well done again from all at Home Instead Ealing!