Pursuing Excellence

Every June we invite our clients and CAREGivers to share their views by completing an anonymous survey conducted by an external research company Smith&Henderson.

This helps us see what people think we are doing well and any areas that we could do differently or improve on. Last year we had 100% satisfaction rating across all areas, something we were delighted with.

To entice our CAREGivers to come to the office and take part we hosted a Mad Hatter's Tea Party, as we are MAD everyday (Making A Difference)

We will publish the results at the end of the summer.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home