Every year we partner with Smith and Henderson, an independent research company, to carry out a satisfaction survey with our clients and CAREGivers.
This is their chance to offer their views and comments on how well we are doing or tell us which areas we could improve on, they can do this honestly because the survey is anonymous.
We have now had the results back, and they are outstanding and is proof that we are getting right. We are indeed 'changing the face of ageing in Durham'
A few comments our clients made:
A 100% said their CAREGiver was properly introduced to them before they started working with them
A 100% said their CAREGiver arrives on time and takes in interest in them as a person
A 100% said their CAREGiver goes the extra mile to make a positive difference to their life
A 100% said their CAREGiver is well matched to them
Our CAREGivers said:
100% said they were proud to work for Home Instead Senior Care Durham
100% said they would recommend Home Instead as a place to work to family and friends and would recommend our services.
100% said the initial training showed them why Home Instead is different
100% said that the Owner and Care Manager live Home Instead Senior Care's values
Most importantly 100% said they have enough time to deliver the desired levels of client care.
Trudi Jameson (Owner and Director) said ' I'm delighted with these results, and combine this with our recent CQC outstanding rating, it goes a long way in proving we do what we say we do and that relationship-led home care and our special blend of companionship and personal care is the future of home care. None of this would be possible without the dedication and commitment of our CAREGivers and office team'
“ Trudi, Just a note to thank Paula for her reassuring phone message yesterday and you, Marianne and everyone else involved in the competent, caring and efficient way in which you set things up for my Aunt on her return home from hospital yesterday. As ever you are all simply fantastic. ’’
Mrs Jill Mallin
Home Instead provide a very professional and thorough service. The carers are friendly and helpful and leave copious and detailed diaries which are essential for the family to identify any issues requiring attention. Excellent service overall.
Mr B, husband of client
Human beings with humour! The office is pragmatically functional and exceptionally efficient.
Mrs S, client
They know who I am whenever I contact them and they go out of their way to accommodate my needs whenever I ask them for something different from their normal visits and care.
Rachel, daughter of Mrs T
We are a considerable distance away from Mum who is cared for by your excellent Durham team, we have therefore to communicate by phone and as a family we feel that any request we have expressed has been dealt with swiftly, with enormous empathy and care. We cannot praise the team highly enough, they all go above and beyond to assist and care for our Mum, thank you all.
Mrs Marriott (permission to use name given)
Both professional and caring. My father thought of his carers as friends, because of the excellent interaction, the carers made his life more interesting than it would have been, confined to his home as he was.
Mrs R, client
Dear Trudi, as I learn more about Home Instead and the people involved, I am beginning to discern that you run a Care business with compassion, showing your clients and no doubt your staff, this same quality because those I have met show the same thoughtfulness, care and kindness so I thank you for your kindness shown which is much appreciated.
Mr H, client
They are very pleasant and efficient and go above their job to help. It is like having friends in!
Mrs G, daughter of client
I just wanted to say how pleased I am with H and how things are going with my parents, they are the ultimate whingers and complainers and they are struggling to find anything to complain about. This is truly amazing. Thanks for all your help.
T, son of client
To Annette, I wouldn't have managed the last few months without your help. Thank you for making mams last weeks so comfortable.
Mr S, husband of client
It’s almost a year now since C went into residential care and I think that a thank you is well, well, overdue to you and your fantastic team for everything you did to help our situation and to enable C to stay at home for as long as reasonably possible – I do hope your business is thriving as it deserves to because of the way that you go about treating people with dignity, respect and concentrating priorities around what they need, rather than what matters to your business. It is a truly unique service that no other care provider comes close to in my experience.