Meet the team

Smiling CAREGiver at the office

Helen

Hello, I’m Helen

My role involves ensuring that we provide an outstanding service to our wonderful clients and overseeing the recruitment, training and supervision of our CAREGivers. 

I am involved in the day to day running of the business, meeting clients and their families and maintaining our standard of excellent care which exceeds the standards set by the Care Quality Commission.

I have worked in the care sector for over 20 years since leaving full time education.  I have worked for Home Instead since February 2018 and chose to join the team because of their outstanding care values. It is brilliant working with an office team and our amazing CAREGivers who all genuinely care so much about our clients and what we are aiming to achieve every day. 

I feel passionately that every client deserves the very best care and support. Sadly, with my own grandparents, I have come to realise that this can be hard to find.  

When I am not at work my time is spent with my family. I have a hubby and 2 daughters who keep me busy. I love to read and enjoy watching documentaries and films. I also love to travel especially to Greece and Cyprus which are our favourite destinations. In the UK we love to visit the Lake District where we walk and enjoy the scenery and the abundance of cafes and shops.

Receptionist in the office

Paula

I'm Paula. 

I have worked for Home Instead since June 2015, my job is to ensure that our lovely CAREGivers are in the right place at the right time, so that each of our clients have their visits exactly when they asked for them. I'm also part of the recruitment team, holding interviews and welcome meetings and the retention of our team.

Home Instead and their value base stood out to me, I believe in their ethos of "The Mum Test" as this is what I would want for my mam, and I would not hesitate letting any of our CAREGivers help my Mother. I feel at home working for Home Instead, as I work with my lovely colleagues that are like minded and just as passionate about providing excellent care, and we all support each other.

My background is that of Licensee and running a Public House which has given me my social skills that I use with my friendly nature when I first say "Good Morning" to you.  I then went on to work within Drug and Alcohol Rehabilitation before destiny sent me to work with Home Instead where I have a great passion to make a difference. 

I enjoy spending quality time with my Husband and 8 year old son, who is showing his skills as an up and coming footballer. As a family we all love football and I can be found on Saturday mornings on the sidelines, cheering my son's team. I love to watch Christmas films (all year round), we have a gorgeous Lhasapoo called Skye and she is the sweetest family dog we all adore.

I love working at home instead it feels like an extension of my family.

Cheerful staff member with badge

Joanne

Hi, I'm Joanne

I worked here as a CAREGiver for 3 years before moving to an office based business admin role, but i still support some of my previous clients. I am one of the first people you will speak to when you call. I am responsible for the smooth running of the admin within the office.

I love working for Home Instead because I feel like I’m making a difference to our clients lives and building relationships with them. I am proud to be part of such an amazing team.

I am married and have a son and a daughter and a Poochon pup called Buddy. I enjoy spending time with my family and going on walks with Buddy and reading.

Manager in office

Annette

Hello, I’m Annette 

I'm the Operational Manager, running the day to day aspects of the business, which includes meeting clients and their families. At Home Instead we don’t tell client’s what they need; we take the time to find out what is required and what is important to the individual, once we know what that is, I then ensure bespoke care plans, tailored specifically to the individual are developed.

I have worked in the care industry for all my career, running and managing residential homes and supported living services.

I was delighted when Trudi asked me to work with her and set up the business more than 8 years ago, and I’m proud to work for a company where the person who needs the support is at the centre of the decisions and directs their own care.

We are both so passionate about what we are doing and after 8 years, and many awards, and being rated as OUTSTANDING by CQC at our last two inspections, I can honestly say that we are achieving what we set out to do and that we provide the best care for each of our clients. Everyone deserves good care and we will only provide a service that we would want for our own family, care that passes 'The Mum Test'

We have a fantastic team of office key players and CAREGivers, who have proven over the years and particular during this pandemic their dedication and commitment to our clients. This has been evidenced by the wonderful compliments we have received.

manager smiling at the office

Karen

My name is Karen. 

I am a Care Quality Supervisor at Home Instead. This means that I support CAREGivers to deliver quality care through training, support visits and supervisions and regularly visit clients to make sure they are happy with the care they are getting. 

I love working for Home Instead, every day is different, and I get to spend time with lots of different people finding out about their lives and supporting them to continue to live healthy, independent lives. 

I really enjoy the chats over lunch or a cup of coffee with the clients. Its great to find out about shared interests and to swap stories especially talking about travelling on motorbikes, which is something my partner and I love to do.

smiling staff

Michelle

I'm Michelle and I am a Care Quality Supervisor

I support our CAREGivers with supervisions, completing their care certificate, and advice, I am responsible for auditing the client daily records, to ensure that their care plan is followed correctly. I also enjoy my visits when I am out supporting clients. I like the principles of Home Instead, where the client is at the centre of all we do.

I am married with 4 grown up daughters and I have 7 grandchildren.

I enjoy up-cycling and making things, going for walks with our rescue dog Oscar. I previously did a lot of different martial arts, like street combat, sticks and daggers Eskrima and kick boxing which I still enjoy doing now.

One of the things on my bucket list is riding the train through the Pyrenees.

Office staff smiling

Trudi

Hello I’m Trudi, the very proud owner of the Durham office.

I have worked within the health and social care field for 30 years, providing support and care to adults. I am pleased to be in a position, as a business owner to be able to ensure that the care we provide is only that of the highest quality and that it is delivered with care and compassion by the CAREGivers we employ.

The peace of mind families get knowing their loved ones are supported by a reliable and trustworthy CAREGiver is enormous and the benefit to the Client is being able to remain living in their home and maintaining their independence for as long as possible, while building a friendly relationship with their CAREGiver

I have had personal experience of home care with my mum, even with my extensive knowledge of the care sector, I struggled to find her quality, reliable and flexible care, which led to many frustrations for both of us. After working our way through numerous care companies, I moved her 200 miles to be close to me.

When i set up my business, my driving force was a personal mission to provide the type of care that I wished I could have found for my mum, and 8 years later, I am delighted to know that with a dedicated team of CAREGivers and office staff, we are achieving that every day.

I have a fantastic office team working alongside me, and a team of wonderful CAREGivers. They all share my passion for providing the right care, at the right time, in the right way and making sure the care we provide passes 'The Mum Test'

Twice achieving a rating of OUTSTANDING from the Care Quality Commission was validation for all of us, that we are doing exactly what I set out to achieve.

You can read more about why I decided to bring Home Instead Senior Care to Durham here www.homeinstead.co.uk/durham/7209.do/why-i-brought-home-instead-to-durham

 

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady