Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Trudi, Just a note to thank Paula for her reassuring phone message yesterday and you, Marianne and everyone else involved in the competent, caring and efficient way in which you set things up for my Aunt on her return..." Mr B, nephew
"Home Instead provide a very professional and thorough service. The carers are friendly and helpful and leave copious and detailed diaries which are essential for the family to identify any issues requiring attention...." Mrs Jill Mallin
"Human beings with humour! The office is pragmatically functional and exceptionally efficient." Mr B, husband of client

"They know who I am whenever I contact them and they go out of their way to accommodate my needs whenever I ask them for something different from their normal visits and care."

Mrs S, client

"We are a considerable distance away from Mum who is cared for by your excellent Durham team, we have therefore to communicate by phone and as a family we feel that any request we have expressed has been dealt with swiftly, with enormous empathy and care. We cannot praise the team highly enough, they all go above and beyond to assist and care for our Mum, thank you all."

Rachel, daughter of Mrs T

"Both professional and caring. My father thought of his carers as friends, because of the excellent interaction, the carers made his life more interesting than it would have been, confined to his home as he was."

Mrs Marriott (permission to use name given)

"Dear Trudi, as I learn more about Home Instead and the people involved, I am beginning to discern that you run a Care business with compassion, showing your clients and no doubt your staff, this same quality because those I have met show the same thoughtfulness, care and kindness so I thank you for your kindness shown which is much appreciated."

Mrs R, client

"They are very pleasant and efficient and go above their job to help. It is like having friends in!"

Mr H, client

"I just wanted to say how pleased I am with H and how things are going with my parents, they are the ultimate whingers and complainers and they are struggling to find anything to complain about. This is truly amazing. Thanks for all your help."

Mrs G, daughter of client

"To Annette, I wouldn't have managed the last few months without your help. Thank you for making mams last weeks so comfortable."

T, son of client

"It’s almost a year now since C went into residential care and I think that a thank you is well, well, overdue to you and your fantastic team for everything you did to help our situation and to enable C to stay at home for as long as reasonably possible – I do hope your business is thriving as it deserves to because of the way that you go about treating people with dignity, respect and concentrating priorities around what they need, rather than what matters to your business. It is a truly unique service that no other care provider comes close to in my experience.  "

Mr S, husband of client
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