Every year we partner with Smith and Henderson, an independent research company, to carry out a satisfaction survey with our clients and CAREGivers.
This is their chance to offer their views and comments on how well we are doing or tell us which areas we could improve on, they can do this honestly because the survey is anonymous.
We have now had the results back, and they are outstanding and is proof that we are getting right. We are indeed 'changing the face of ageing in Durham'
A few comments our clients made:
A 100% said their CAREGiver was properly introduced to them before they started working with them
A 100% said their CAREGiver arrives on time and takes in interest in them as a person
A 100% said their CAREGiver goes the extra mile to make a positive difference to their life
A 100% said their CAREGiver is well matched to them
Our CAREGivers said:
100% said they were proud to work for Home Instead Senior Care Durham
100% said they would recommend Home Instead as a place to work to family and friends and would recommend our services.
100% said the initial training showed them why Home Instead is different
100% said that the Owner and Care Manager live Home Instead Senior Care's values
Most importantly 100% said they have enough time to deliver the desired levels of client care.
Trudi Jameson (Owner and Director) said ' I'm delighted with these results, and combine this with our recent CQC outstanding rating, it goes a long way in proving we do what we say we do and that relationship-led home care and our special blend of companionship and personal care is the future of home care. None of this would be possible without the dedication and commitment of our CAREGivers and office team'
We are a considerable distance away from Mum who is cared for by your excellent Durham team, we have therefore to communicate by phone and as a family we feel that any request we have expressed has been dealt with swiftly, with enormous empathy and care. We cannot praise the team highly enough, they all go above and beyond to assist and care for our Mum, thank you all.Rachel, daughter of Mrs T