Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Durham Team

Helen Armstrong

Helen Armstrong

Hello, I’m Helen and I am the Care Manager here at Home Instead Durham.

I am involved in the day to day running of the business, which includes recruiting and supporting our CAREgivers, meeting clients and their family carers and overall ensuring our clients receive excellent care which complies with the Care Quality Commission standards and regulations.

I have worked in the field of care in Sunderland for almost 20 years since leaving full time education.   My previous roles involved managing day services, residential homes and supported living services for adults with learning and physical disabilities and mental ill health.

In my spare time I enjoy spending time with my family, I have 2 young daughters who keep me very busy!
I enjoy reading, theatre and music.  As a family we enjoy travelling both in the UK and abroad, enjoying new places and gaining new experiences. 

I feel passionately that every client deserves the very best care and support. Sadly, with my own grandparents, I have come to realise that this can be hard to find.  

I chose to work at Home Instead because I wanted to work for a company and for people whom I knew had excellent care values which matched my own. I am looking forward to being part of an exciting company which makes a real difference to the lives of the people we care for. 

When I left my previous role in Sunderland my clients gave me small quotes to wish me well and to say goodbye.   One of these really stood out to me.  

Whatever you do, do from the heart

Colossians 3:3

Sue Asken

Sue Asken

I’m Sue, I’m the Assistant Manager.

My role is to support the Care Manager, I deliver the training for new CAREGivers, and provide on-gong training & support to all CAREGivers. I visit our clients to carry out regular Quality Assurance meetings and Service Reviews, ensuring they receive outstanding care every time.

Previously I served 8 years in the British Army as a physical training instructor, then changed career to fit around raising my two daughters and worked as a pre-school manager before transferring in to care

I have worked for a few care companies and I can honestly say nothing out there that compares to Home Instead. It’s a company that genuinely cares about its staff, clients and their families. It delivers outstanding care, making a difference to those they support and their families, delivering person-centred care. I’m very caring & passionate about the job and the role I play. Seeing the positive differences the team makes to clients every day makes it all worthwhile.

When I’m not working I enjoy keeping fit, including running and gym classes. I like reading, playing board games as well as going to the theatre and cinema. I like to host parties and dinners.

My biggest passion (weather permitting) is riding my Harley Davidson motorbike. It makes me feel alive.

My dog, Geordie is the ‘Chief Barketing Officer’; she spends a lot of time in the office, meeting and greeting visitors and CAREGivers with lots of fuss and cuddles.

She also visits some of our lovely ladies and gentleman, either to give them lots of licks and love or to encourage them to go out for a short walk with her.

Paula Turnbull

Paula Turnbull

I'm Paula. I am the first person you will see if you call or ring into the office, which you are welcome to do at any time. This has given me my title of Director of First Impressions. My job role is to ensure that our lovely CAREGivers are in the right place at the right time, so that each of our clients have their visits exactly when they asked for them. My aim is to be there for our clients, and direct our CAREGivers to the person that they need within the office. 

I posted my CV online after I was made redundant, I was contacted by Trudi (Owner of Home Instead Durham) she emailed me the job description of a new position she wanted to add to her rapidly growing company and I knew instantly it was my new path in life and it was destiny that brought us together. I’ve been here since 2015.

Home Instead and their values stood out to me. I believe in Trudi's ethos of "The Mum Test" as this is what I would want for mine, and I would not hesitate for any of our CAREGivers to help my Mother. I feel at home working for Home Instead, as I work with my lovely colleagues that are like minded and just as passionate about providing excellent care, and we all support each other.

My background is that of Licensee and running a Public House which has given me my social skills that I use with my friendly nature when I first say "Good Morning" to you.  I then went on to work within Drug and Alcohol Rehabilitation before destiny sent me to work with Home Instead where I have a great passion to make a difference. 

I enjoy spending quality time with my Husband and Son, who is showing his skills as an up and coming footballer. A new addition to our family, Skye our pet dog is keeping us on our toes. Most weekends you can find me on the lines and goalpost championing on my son with his interest, while I love dreaming about lovely classy cars. I enjoy socialising and love driving.

Sharon Pennock

Sharon Pennock

I'm Sharon Pennock; I am the Care Co-Ordinator. My responsibilities are to support clients and CAREGivers. I love to make sure that clients are having their wishes and needs met so they can live safely and independently. I carry out Quality Assurance Checks and support CAREGivers to carry out their roles professionally and to a high standard. This is included shadowing CAREGivers, assessing their competence on a regular basis and doing supervisions.

I can be found at the Memory Café  we hold every month, a place that enables people to meet and share experiences and take part in activities if they choose to. I am Proud to work for Home Instead as it provides outstanding quality care for people with a consistent, reliable and personal approach.

I began my career in care in 2002 supporting people with learning disabilities and mental health needs to live independently with Sunderland City Council . I have worked at Sunderland Royal Hospital and provided support for people with palliative care support needs in North Tyneside and reablement support after a discharge from hospital in Durham.  

I enjoy driving, especially in the countryside, and I love relaxing at my holiday home. I like to socialise, I am a big music fan and my favourite thing is to cook and bake cakes and pies.  

My favourite quote in life is “if I can make one person smile, then my day has not been wasted!”

 

Geordie

Geordie

This is Geordie, she spends a lot of time in the office, meeting and greeting visitors and CAREGivers with lots of fuss and cuddles.

Geordie lives with Sue, our Assistant Manager.

She also visits some of our lovely ladies and gentlemen, either to give lots of licks and love to, or to encourage them to go for a short walk with her.

This is Geordie demonstrating how our CAREGivers should perform basic life support.

Vicky Metcalfe

Vicky Metcalfe

Hello my name is Vicky and I am the Care Quality Supervisor.

I saw an advert on the Internet for a position at Home instead and applied and in a few days I had an interview with Trudi and Annette. I can remember reading up on Home instead and was really taken by what Trudi had set up .
I have worked in the home care setting for 13 years I wanted to step up my career and take the next steps.

I love Home instead because they are different and have gave me the opportunity to do what I have wanted for a while. I love meeting new CAREGivers and clients
My responsibility’s it to carry out spot checks and observations on CAREGivers, I introduce CAREGivers to clients and I carry out quality assurance checks.
I also work in the office and audit important records and making sure they are all correct and up to date.

I love spending time with family I have two young girls that like to be out at parks, swimming, cinema and a little shopping. We go away on little day trips adventures when ever we can. Every other week I have mate date, food, cinema and a giggle with the girls.

Trudi Jameson

Trudi Jameson

Hello, I’m Trudi, Owner and Director of the Durham office.

A lot of my time is spent out and about in the local community raising the profile of Home Instead and the services that we can provide.

I have worked within the health and social care field for 30 years, providing support and care to adults. I am pleased to be in a position, as a business owner to be able to ensure that the care we provide is only that of the highest quality and that it is delivered with care and compassion by the CAREGivers we employ.

The peace of mind families get knowing their loved ones are supported by a reliable and trustworthy CAREGiver is enormous and the benefit to the Client is being able to remain living in their home and maintaining their independence for as long as possible, while building a friendly relationship with their CAREGiver

I have had personal experience of home care with my mother, even with knowing the care sector as well as I do, I struggled to find her quality, reliable and flexible care, which led to many frustrations for both of us.

I want to provide the type of care that I just couldn’t find for my mum, the way care should be provided but sadly, very often isn’t.

I have a fantastic office team working alongside me, and a team of wonderful CAREGivers. They all share my passion for providing the right care, at the right time, in the right way and making sure the care we provide passes 'The Mum Test'

Achieving a rating of OUTSTANDING from the Care Quality Commission was validation for all of us, that we are doing exactly what I set out to achieve.

You can read more about why I decided to bring Home Instead Senior Care to Durham here www.homeinstead.co.uk/durham/7209.do/why-i-brought-home-instead-to-durham

 

 

 

 

Annette Connor

Annette Connor

Hello, I’m Annette Connor and I am the Operations Manager.

I look after the operational side of the business, which includes meeting clients and their families. At Home Instead we don’t tell client’s what they need; we take the time to find out what is required and what is important to the individual, once I know what that is, I then ensure bespoke care plans, tailored specifically to the individual are developed.

I manage the day to day running of the office and ensure we comply with the Care Quality Commission standards.

I have worked in the care industry for all my career, running and managing residential homes and supported living services.

I was delighted when Trudi asked me to work with her and I’m proud to work for a company where the person who needs the support is at the centre of the decisions and directs their own care.

We are both passionate about what we are doing and I really feel like I have a new lease of life, we are just so positive this is what we want to do. Everyone deserves good care and we will only provide a service that we would want for our own family, care that passes 'The Mum Test'

 

  • UKHCA Registered

I just wanted to say how pleased I am with H and how things are going with my parents, they are the ultimate whingers and complainers and they are struggling to find anything to complain about. This is truly amazing. Thanks for all your help.

Mrs G, daughter of client