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Care Coordinator / Administrator

Crawley Full-time 17000 - 23000 per annum Closing date: 30/06/2022

Industry leading training, Excellent support, Benefits, Great team environment, Fantastic opportunity to grow

Company Description

Our office was established in Crawley and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

Due to continued growth we are looking to recruit a Care Coordinator who will help support the the growing team of CAREGivers in delivering outstanding care. This is a demanding and challenging role within our busy office environment, focusing on delivering a working schedule for clients and CAREGivers every week. There are going to be many occasions where you will be faced with multiple requests, and the ability to prioritise and remain calm under pressure is key.

The Role:

  • Ensure communications between clients and their teams of CAREGivers are passed on and relevant parties receive, and carry out required actions.
  • Liaise between client, CAREGiver teams and other third party entities such as GP Practices in a timely and effective manner so that all parties are kept informed and updated on changes to care needs of clients.
  • Ensure schedules are prepared taking into account of travel time, holidays, training and last minute cancellations
  • Ensure client schedules are matched to their needs, with same CAREGivers and same times each week, where possible. 
  • Develop excellent relationships with both clients and CAREGivers so as both enjoy positive experiences.
  • Work with the recruitment manager to ensure sufficient current and future staffing levels are met
  • Work with Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
  • Add and maintain all client and CAREGiver information onto to the electronic scheduling system

To be successful at this position you must have the following abilities

Excellent communication skills which include listening and comprehension as well as getting your point across in a clear manner.

The ability to prioritise and execute workflow so that all stakeholder expectations are met in a timely manner.

The ability to multi-task and manage your own time in an efficient manner so that tasks are carried out and messages communicated swiftly and all workflow runs smoothly.

Excellent computer skills are essential and the ability to pick-up and understand new IT software skills  is essential.

The ability to work and achieve individual KPI's in a collaborative team environment.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

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