Meet the Team

Melissa Field

Melissa Field: Operations Manager

Melissa is responsible to ensure our office runs like a well oiled machine! She also works to recruit and retain the special people who become our CAREGivers.  Melissa is truly passionate that we maintain the Home Instead standard throughout our service to our clients and caregivers

Wendy Chapman

Wendy Chapman - Care Manager

Wendy is the Care Manager and she counsels new clients to develop a care package that suits their needs and lifestyle. Wendy also works to respond to clients ongoing care needs and issues so they are well supported and kept safe in their home. No one in the office can top Wendy on her memory and attention to detail, its amazing!

Louise Halls

Louise Halls: Assistant Care Manager

Louise is our Assistant Care Manager and she works alongside Wendy our Care Manager to ensure we give professional, caring, tailor made care and support to our clients. Louise is very caring herself and both CAREGivers and clients have commented what a good support she is. 

Natalie Watson

Natalie Watson - Trainer

Natalie is our Trainer and she delivers our CAREGiver induction programe alongwith our Continuing Education Programme. Natalie breathes energy and enthusiasm into her training and really supports staff all the way. Natalie has a solid history in home care and is a strong advocate of excellent training to underpin the compassion and caring we recruit for. 

 

Tracey Towey

Tracey Towey - Client Care Coordinator

Tracey is the engine in our service. She is responsible for the scheduling which means to ensure the right caregiver goes to the right client on time. Tracey works closely with the Care Manager to match caregivers to clients for compatibility and to support both parties with day to day issues. Every day, countless changes challenge Tracey and she handles these with care, common sense and a smile. 

Tracey Page

Tracey Page - HR Assistant

Tracey finds the special people we need to be Home Instead CAREGivers. She is a very caring, practical person who gives solid support and honest guidance to new CAREGivers as they tip their toes into the world of social care.

Beverley Cook

Beverley Cook - Finance & Payroll

Beverley keeps us on the straight and narrow as regards our invoicing and payroll. She provides a very human touch to the business yet at the same time providing clear information to our clients and caregivers about their fees and salary. Money is tight in todays climate and we aim to prove we take how your money is handled seriously

Jean Allen

Jean Allen: Franchise Owner

Jean is the owner and business manager for this service. She is a nurse and a midwife and has worked in care all her career, including a 15 year stint in developing countries such as Iraq and Kosovo. To such ends she is used to high pressure work and dealing with peoples’ needs that vary from the basic to the complex. Jean's goal for this service is for it to be a valuable resource for the community and to deliver a high quality service that is very professional and reliable. Her goal for her staff, office and CAREGivers, is that they feel valued and respected.

 

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady