Which? report reinforces concerns over unsatisfactory care at home.

According to findings of a new Which? report released on 16th March 2012 the issue of substandard homecare is still very prevalent and, according to Which? executive director Richard Lloyd, in dire need of urgent addressing. Based on a sample size of 926 surveys and 30 diary entries, the information gathered unearthed some frightful examples of appalling neglect of the client and their emotional and personal care needs.

Of those questioned nearly 50% reported missed visits and over half of these received no prior warning. The more detailed diary entries were still more revealing, describing instances where clients where left for unjustifiable periods of time with no light, and in some cases without their life saving medication.

This problem is even acknowledged by the care companies themselves, with many system managers commenting on the strains present in trying to deliver a high quality service, whilst maintaining a profitable organisation. Many have had to cut margins which results in lower wages for care givers and lower standards of assistance. One care giver reported on the increasing pressure they are under, often the timetables are managed so poorly that time that should be dedicated to looking after the client, is instead administered as travelling time. Subsequently the client receives rushed and unsatisfactory attention.

Commenting on this issue Gail Godson director of Home Instead West Lancashire and Chorley shares her dismay. She goes on to say

 “It is desperately upsetting to read these findings which demonstrate the lack of compassion and professionalism by those who still operate with the traditional care model. This reaffirms our belief in Home Instead that care in the home is in need of a serious review and urgent changes are required”.

In spite of these findings the report also uncovered some shining examples of excellent care which is proof that quality care is possible if managed professionally by a company that puts the client at the heart of all its principles.

At Home Instead Senior Care we pride ourselves on providing the highest possible standards in care for adults and older people. This starts with our recruitment and training of quality care givers and permeates through everything we do. Our caregivers encourage, assist and stimulate our clients in a variety of daily activities that help improve their quality of life and help them maintain their independence.

All of these services assist our clients to stay at home for a longer period of time.

For more information on Home Instead West Lancashire and Chorley, or to find out about joining the team, then please call Ormskirk on 01695 589071 or Chorley 01257 429156.

Source: Which? 16/03/2012

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home