West Lancashire couple’s care company one of first to be rated Outstanding by the Care Quality Commission

Gail Godson Director
Gail Godson Director


Home Instead Senior Care West Lancashire and Chorley is one of the first three adult social care services in England to be judged Outstanding under the Care Quality Commission’s (CQC) new ‘Ofsted style’ approach to inspection and regulation.

Home Instead Senior Care West Lancashire and Chorley, which provides high quality care and companionship to adults and older people in their own homes, is run by Gail and Robert Godson.

Gail trained as a nurse and went on to gain 30 years’ experience in the health care service, while husband Robert previously worked for the Government modernising public services.

The couple set up their Home Instead Senior Care office based in Ormskirk in 2012, as part of national home care provider Home Instead Senior Care UK, whose ethos centres around delivering the highest quality of care together with companionship. At Home Instead, care visits last a minimum of one hour, to give time to deliver quality care to clients and give time for clients and CAREGivers to build lasting relationships.

Gail and Robert’s West Lancashire and Chorley office of Home Instead has received the highest rating possible from the CQC under its new system, which recognises the critical importance of compliance and credits overall quality of care service.

Under the CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led and graded either Outstanding, Good, Requires improvement or Inadequate.  To date the CQC has published ratings on over 300 services.

As part of the new approach, the CQC scrutinised compliance with legal requirements and regulations as well as contacting Gail and Robert’s clients, their CAREGivers and external care professionals in the local community.

Delighted with the rating, Home Instead Director Gail Godson, said: “We’re incredibly proud to have received one of the first three Outstanding ratings from the CQC and to bring home a first in the North of England too. Receiving the highest rating possible reflects our commitment to delivering the quality of care service that we believe in. We could not deliver that excellence of care across West Lancashire and Chorley without our committed team of CAREGivers and I would like to dedicate this rating of ‘Outstanding’ to each and every one of them, they are our superheroes.”

CQC highlights:

  • Inspectors found that care was planned in a way that not only took account of people’s health and physical needs, but also their social and emotional needs, such as isolation or loss of independence.
  • The minimum care visit was for one hour, allowing staff to spend time with people in their care, build up a relationship and fully understand the things that were important to them.
  • Inspectors praised the support provided to staff through a robust induction and ongoing training, and saw that training programmes were adapted to meet the needs of people using the service as and when these changed.

Gail Godson commented further: “Our Outstanding rating from the CQC recognises our passion for delivering excellent care in West Lancashire and Chorley. But a comment from one of our clients, which is featured in the report summarises that best. Our client said: “The service is beyond our expectations. There are two sides to it – the service they provide and the wrapper they put around it. They don’t just care, they take responsibility for everything! We found other services lack this holistic approach. Home Instead are developing a lovely service.”


A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home