Amy McEvoy (Care Manager) and Harriet Reeve (Team Leader) hosted our latest quarterly staff meeting’s held in early March, as part of our continuous improvement and effective communication approach, ensuring all our staff are kept up to date with the very latest developments at Home Instead West Lancashire and Chorley including Governmental changes, performance standards and day to day matters.
The agenda was quite packed full with numerous topics covering: Organisational update, Quality report, Lessons Learnt, IQ Timecard, Holidays, KPI Performance, National Living Wage, New Resource Centre, Staff Drop in Secessions, Client Journals, Client Fees, Respect & Dignity, Career Opportunities’, CQC Booklet ‘ What you can expect from a Good Home-Care Agency’ and our latest Superhero Award.
Highlights included; the recruitment of fifteen new staff members, investment in employee training and development with over six hundred hours allocated this quarter including basic life support, twenty incidents and accident reports were completed, giving a 99.77% of all calls being incident free and although one potential incident is unacceptable, we continue to use and encourage our open and transparent approach on incident reporting, which in turn helps us to learn lessons and take appropriate action, as part of our continuous improvement process.
The culmination of the meeting was the Superhero of the Quarter Award, as nominated and voted for by colleagues. Special recognition went to: Cherry Spencer, Sarah McCroskie, Tony Polger , Leanne Berkley and Jade Mason who all received a small token of appreciation and recognition with Aimee Morley collecting the prestigious Superhero of the Quarter Award, togther with her certificate, flowers and £250.00 Argos gift voucher.
Subsequently, in line with previous meetings staff including those who were able to attend and those who were not, receive a copy of the minutes of the meeting together with a copy of our latest newsletter.